Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Isaac Ocegueda

Isaac Ocegueda

Horton,AL

Summary

Recent graduate with foundational knowledge in software development and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Certified Pharmacy Technician

Walmart
09.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured, and compounded medications following standard procedures.

Customer Service Representative

Economy Tax & Insurance
04.2020 - 01.2021
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained staff on operating procedures and company services.

Customer Service Representative

SouthernDry
02.2020 - 03.2020
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Assisted customers with setting appointments for initial quotes, project start date, and service work.

Parts Puller

All About Trucks
05.2018 - 02.2020
  • Maintained yard and dismantling area safety by removing excess debris and materials.
  • Inspected parts and notified supervisor of needed damage or repairs.

Customer Service Representative

Champion Home Center
02.2018 - 05.2018
  • Conducted on-site product demonstrations to highlight features and answer customer questions.

Online Sales

Rivera Automotive
06.2017 - 02.2018
  • Maintained excellent inventory control for fast product shipment.

Customer Service Representative

Economy Tax & Insurance
09.2014 - 06.2017
  • Boosted sales revenue by skillfully promoting diverse motor vehicle insurance, home insurance, and business insurance options.
  • Managed documents by organizing forms, making photocopies, filing record, preparing correspondence and creating reports.

Education

Bachelor of Science - Computer Science

Southern New Hampshire University
Hooksett, NH
05-2025

Skills

  • Object-oriented programming
  • Python
  • C
  • SQL
  • Full-Stack Development
  • Problem-solving skills
  • Team collaboration
  • Multitasking and organization

Certification

  • CPhT - Certified Pharmacy Technician

Languages

English
Spanish

Timeline

Certified Pharmacy Technician

Walmart
09.2020 - Current

Customer Service Representative

Economy Tax & Insurance
04.2020 - 01.2021

Customer Service Representative

SouthernDry
02.2020 - 03.2020

Parts Puller

All About Trucks
05.2018 - 02.2020

Customer Service Representative

Champion Home Center
02.2018 - 05.2018

Online Sales

Rivera Automotive
06.2017 - 02.2018

Customer Service Representative

Economy Tax & Insurance
09.2014 - 06.2017

Bachelor of Science - Computer Science

Southern New Hampshire University

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