Summary
Overview
Work History
Education
Skills
Commercial Drivers License Experience
Timeline
Generic

ISAAC ORTEGA

Las Cruces,NM

Summary

Experienced operations and sales professional with over 8 years of leadership in fast-paced environments including hospitality, retail, and residential security. Skilled at building lasting customer relationships, managing teams, and driving performance through empathy, technology, and process optimization. Known for delivering results through strong communication, collaboration, and service excellence.

Overview

10
10
years of professional experience

Work History

Residential Sales Representative

ADT Security
Las Cruces, NM
01.2024 - 11.2025
  • Engaged directly with homeowners to provide tailored security solutions, consistently meeting or exceeding sales targets.
  • Demonstrated a tech-savvy, self-motivated approach to identifying customer needs and delivering compelling presentations.
  • Built long-term client relationships through empathy, trust, and a commitment to delivering a great customer experience.
  • Expanded professional network and increased referrals through strategic outreach and community engagement.

Restaurant Manager

Chili's Bar and Grill
Las Cruces, NM
02.2022 - 09.2023
  • Directed day-to-day operations for a high-volume restaurant, managing 20+ staff to deliver top-tier service.
  • Maintained health, safety, and liquor compliance through staff training and daily supervision.
  • Scheduled labor and managed resources to optimize customer satisfaction and cost efficiency.

Project Manager

Morgan Chase Management
Alamogordo, NM
03.2021 - 11.2021
  • Led cross-functional project teams and monitored budgets, timelines, and performance benchmarks.
  • Conducted meetings with contractors and stakeholders to drive alignment and progress.
  • Reduced inefficiencies through improved scheduling and forecasting.

Operations Manager

Old Navy
Las Cruces, NM
06.2018 - 02.2021
  • Managed store operations including hiring, training, inventory, and payroll.
  • Developed high-performing teams with a focus on customer service and operational excellence.
  • Achieved performance goals through effective coaching and process improvements.

Kitchen Director

Chick-fil-A
Las Cruces, NM
01.2016 - 05.2018
  • Scheduled and led kitchen teams, improving service speed and food quality.
  • Increased staff productivity through goal-setting and training programs.
  • Enhanced efficiency with new strategies that reduced waste and streamlined prep operations.

Education

High School Diploma -

Laramie Senior High
Laramie, WY

Skills

  • Residential & B2C Sales
  • Customer Relationship Building
  • Leadership & Team Training
  • Project & Operations Management
  • Scheduling & Labor Optimization
  • Budgeting & Cost Control
  • Inventory Management
  • Cross-Functional Collaboration

Commercial Drivers License Experience

  • November 2024 to April 2025 - I worked for Universal Carrier, in Chicago IL. During that time I did Hazmat, Tanker and Dry Van loads all over the lower 48 states. I drove an average of 3,800 miles a week, I was also out anywhere from 37 to 76 days out at a time. I left this job for a better opportunity with a Regional Company in El Paso, TX.
  • May 2025 to July 2025 - I worked for Mesilla Valley Transportation, in El Paso TX. During this time I was working with Dry Van only. I worked Texas, Colorado, Wyoming and New Mexico. I drove an average of 2,200 miles a week and took the 34 reset at home. Unfortunately this job had to come to a close for personal reasons that was affecting time with my chIldren.

Timeline

Residential Sales Representative

ADT Security
01.2024 - 11.2025

Restaurant Manager

Chili's Bar and Grill
02.2022 - 09.2023

Project Manager

Morgan Chase Management
03.2021 - 11.2021

Operations Manager

Old Navy
06.2018 - 02.2021

Kitchen Director

Chick-fil-A
01.2016 - 05.2018

High School Diploma -

Laramie Senior High

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