Isaac Pacheco
Fort Worth
Summary
Dedicated professional with 15 years of experience at Costco Wholesale, including 8 years in supervisory roles, seeking a Police Officer position to leverage expertise in leadership, conflict resolution, regulatory compliance, and operational coordination to support law enforcement and public safety.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Supervisor
Costco Wholesale
Fort Worth, TX
02.2025 - Current
- Supervise 35-50 employees across warehouse operations, front-end, and customer service in a high-volume retail environment, ensuring compliance with safety, inventory, and corporate policies.
- Conduct risk assessments and implement loss prevention measures, reducing safety incidents and theft through enhanced training and proactive monitoring.
- Operate and oversee use of heavy machinery (forklift, EPJ, scissor lift), in compliance with OSHA standards.
- Coordinate with security teams to investigate and document incidents maintaining accurate records for audits and regulatory compliance.
- Train 100+ employees on emergency response protocols (e.g., evacuations, active shooter scenarios), ensuring 100% adherence to safety regulations.
- Manage high-stress situations, resolving employee and customer conflicts without escalation using de-escalation techniques and clear communication.
- Analyze operational metrics using Costco’s inventory systems, optimizing staffing and stock processes to improve efficiency.
- Collaborate with management team to maintain regulatory compliance, contributing to successful annual audits.
- 8 years as Supervisor, designated Senior Supervisor since 2025
Supervisor
Costco Wholesale
Southlake, TX
08.2017 - 01.2025
- Led teams of 15-20 employees in warehouse operations, cashier services, and membership support, consistently exceeding performance targets for productivity and customer satisfaction.
- Supervised daily safety and security audits, identifying and mitigating hazards annually to ensure a compliant workplace.
- Utilized heavy machinery (forklift, EPJ, scissor lift) for efficient warehouse operations, training staff to reduce equipment-related incidents.
- Trained 50+ new hires on safety protocols, operational procedures, and customer service, increasing team efficiency.
- Resolved escalated customer issues on-site, maintaining Costco’s reputation through effective problem-solving.
Team Member
Costco Wholesale
Southlake, TX
10.2010 - 08.2017
- Performed roles in warehouse stock replenishment, cashiering, and customer service, processing 300+ transactions daily.
- Operated heavy machinery (forklift, EPJ) to support inventory management, ensuring timely restocking and accurate stock levels.
- Contributed to store safety by identifying risks during shifts, supporting compliance during corporate audits.
- Earned “Employee of the Month” for exceptional customer service and teamwork in a fast-paced environment.
Education
College Coursework - Government and General Studies
Tarrant County College
Fort Worth, TX01.2013
Skills
Operational: Regulatory Compliance, Risk Assessment, Incident Management, Emergency Response, Heavy Machinery Operation
Technical: Microsoft Office Suite (Word, Excel, PowerPoint), Costco Inventory Management System
Interpersonal: Conflict Resolution, De-escalation Techniques, Team Leadership, Coordination
Analytical: Process Optimization, Incident Documentation, Performance Metrics
Certification
- Forklift Operator Certification, OSHA-Compliant, 2014 (Renewed 2024)
- Electric Pallet Jack (EPJ) Operator Certification, 2014 (Renewed 2024)
- Scissor Lift Operator Certification, OSHA-Compliant, 2014 (Renewed 2024)
- CPR, American Red Cross, 2017
Timeline
Senior Supervisor
Costco Wholesale
02.2025 - Current
Supervisor
Costco Wholesale
08.2017 - 01.2025
Team Member
Costco Wholesale
10.2010 - 08.2017
College Coursework - Government and General Studies
Tarrant County College