Isaac Pagan
Leesport,PA
Summary
Dynamic Production Lead at IWCO Direct with a proven track record in team coordination and workflow management. Enhanced production efficiency through effective scheduling and training, while fostering a culture of safety and quality assurance. Recognized for maintaining high morale and collaboration in diverse environments, ensuring consistent performance and adherence to safety protocols.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Production Lead
IWCO Direct
06.2016 - 01.2025
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
Temp Worker
Berks and Beyond
01.2014 - 01.2015
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
Customer Service Cashier
Kentucky Fried Chicken
01.2010 - 01.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Network & Technology -
BTI
2205 Ridgewood Rd Suite 100, Wyomissing, PA 1961008.2013
High School Diploma -
Reading Senior High School
Reading, PA08.2009
Skills
- Quality control
- Troubleshooting
- Team coordination
- Quality assurance
- Basic math
- Workflow management
- Production scheduling
- Equipment operation
- Safety rules enforcement
- Quality control guidelines
- Workforce planning
- Training needs assessment
Certification
I have a total of five Recognition Certificates from IWCO.
Languages
Spanish
Native or Bilingual
Timeline
Production Lead
IWCO Direct
06.2016 - 01.2025
Temp Worker
Berks and Beyond
01.2014 - 01.2015
Customer Service Cashier
Kentucky Fried Chicken
01.2010 - 01.2011
Network & Technology -
BTI
High School Diploma -
Reading Senior High School
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