Isaac Pequeno
Mission,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Administrator position. Always ready to help team achieve company goals. Consistently demonstrated a strong team-oriented mindset, readily available to travel and support various locations during time with Outreach.
Overview
25
25
years of professional experience
Work History
Care Manager Regoin-11
Outreach Health
10.2004 - Current
- Maintain quality service by following Outreach Standard Operating Procedures to onboard new clients timely and ensure accuracy.
- Duties include as follows: schedule initial visits with clients and caregivers, developing a plan of care, and conduct caregiver orientation and training.
- Conducts client visits in accordance with program requirements for supervision and evaluation of services to ensure client safety in the home setting.
- Responsible for the delivery of services to clients which includes maintaining a case load of up to 130 clients.
- Prepare caregiver work schedules and maintain necessary/proper documentation and assist in monitoring the adherence of the prepared work schedule.
- Onboard caregivers to include the assistance of application process.
- Manage and maintain my caseload, and track and report schedule changes. Monitor timesheets or programs that utilize time sheet and EVV compliance for the employees utilizing the EVV system.
- Recruiting of qualified caregivers for Region -11 (Rio Grande Valley and Laredo area)
- Perform community outreach with Administrator/Supervising Nurse.
- Effectively supervise caregivers performance to include coaching, training, corrective action, perform evaluation and termination.
- Serve as an advocate for and champion the client's health by being a liaison between the Managed Care Organization and Outreach to improve client's health.
- Follow policies and procedures as event by excellent track of audit record for Region-11
- Establish rapport and build relationship with clients and caregivers by respecting and reorganize their rights and maintaining confidentiality.
- Assist in the supervision of the office in Administrator's absence.
- Communicate with referral sources and regional nurses to facilitate client services
- Auditing of client charts and caregivers charts to assure compliance
- Any other duty as deemed necessary by the Administrator
Operations Supervisor
Best Buy
12.1998 - 07.2015
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
No Degree - Respiratory Therapy Assistance
South Texas College
Mcallen, TXLicense Barber - Barber Stylist
Advanced Barber College And Hair Design
Weslaco, TX12.1999
High School Diploma -
Mission High School
Mission, TX05.1995
Skills
- Employee Performance Evaluations
- Operating Plans Development
- Employee Training Program
- Employee Recruitment and Hiring
- Employee Work Scheduling
- Care Coordination Support
- Personal Care Assistance
- ContinuLink
- Teams
- Vantage
- EVV Basic Knowledge
- CMPAS on boarding and on going
- VetAssist on boarding and on going
- Private Pay
- AAA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
During my tenure at Outreach, our region consistently achieved passing scores on all audits, most at 100%. Additionally, the Edinburg office, where I am based, was recently recognized as the top~ranked home care provider in all of North America.
Current Professional History
- Care Manager for Region-11 to include service programs
- PAS/HMO/AAA/CMPAS/VETERANS/PRIVATE PAY
Timeline
Care Manager Regoin-11
Outreach Health
10.2004 - Current
Operations Supervisor
Best Buy
12.1998 - 07.2015
No Degree - Respiratory Therapy Assistance
South Texas College
License Barber - Barber Stylist
Advanced Barber College And Hair Design
High School Diploma -
Mission High School
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