Isaac Perales
Anaheim,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to assist members with all things finance while providing blue-ribbon customer service.
Overview
3
3
years of professional experience
Work History
Member Service Representative I
Schools First FCU
2023.05 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Client Advisor
Tory Burch
2022.01 - 2023.04
- Acknowledging client when entering the store and asking discovery questions
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Brand Ambassador
American Eagle Outfitters
2020.10 - 2021.08
- Greet, acknowledge, and interact with customers in a friendly and positive manner
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
Education
Associate of Arts -
Santa Ana College
Santa Ana, CA12.2023
High School Diploma -
Segerstrom High School
Santa Ana, CA05.2020
Skills
- Customer Service
- Financial Educations
- Issue Resolution
- Product Recommendations
- Customer Needs Assessment
- Member Assistance
- Activity Coordination
- Relationship Building
- Teamwork and Collaboration
- Positive Reinforcement
- Proficient in Excel, Symmtar, ITC
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
American Sign Language (ASL)
Full Professional
Timeline
Member Service Representative I
Schools First FCU
2023.05 - Current
Client Advisor
Tory Burch
2022.01 - 2023.04
Brand Ambassador
American Eagle Outfitters
2020.10 - 2021.08
Associate of Arts -
Santa Ana College
High School Diploma -
Segerstrom High School
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