ISAAC PETERSON JR.
Sanford
Summary
A decorated US Army Veteran with 30+ years of discipline and experience in Electronics, Information Technology, Visual Information, and Operations seeks a challenging position where technical ability, experience, and leadership talents can be of mutual benefit to a renowned organization.
Overview
27
27
years of professional experience
Work History
Medical Photographer/Audiovisual Technician
Womack Army Medical Center
04.2019 - Current
- Serves as Womack Army Medical Center’s sole Medical Photographer with over 50,000 images captured in the past year
- Consults with customers to identify requirements, determine completed project standards, and follows up to ensure satisfaction
- Direct support to hospital Public Affairs Office providing command information to both staff and the public
- Designs prints, mounts, displays, proofs, and archives visual graphic products (photos and videos, posters flyers, handbills, leaflets etc.)
- Routinely uses Service Now Ticketing system to generate reports ensuring all jobs are properly and accurately documented
- Directly responsible for researching and selecting new equipment and software acquired to improve Visual Information Program
- Received time off and cash awards for successes in the position
Audiovisual Technician
Womack Army Medical Center
02.2016 - 04.2019
- Provided Audio-Visual support to Fort Liberty’s medical personnel and hospital staff of nearly 6000
- Captured Still and Audiovisual imagery as well as editing, error correction, and minimal effects production
- Worked closely and directly with clients to ensure accuracy of completed projects
- Produced thousands of posters, pamphlets, documents, photos, and other visual information products
- Troubleshot AV network system including signal, network patch, and control cabling are properly connected and routed
- Received a cash bonus award for successes in the position
- Contractor with GoHPT
Global IT Support Specialist
Credit Suisse
09.2015 - 01.2016
- Provided IT Support to international employees in locations around the globe including New York, London, Singapore, Hong Kong, India, Pakistan and more
- Created, Updated, and Resolved 1000+ incidents as well as providing education to clients on system operations
- Displayed strong telephone skills; guided end-users through difficult troubleshooting processes
- Prepared firewalls and VPN access to users world-wide for secure access to the bank’s networks
- Maintained a high First Contact Resolution rate of 94%; above peer average (92.5%) and team target (90%)
- Proficient with a wide range of tools (Active Directory, CS Reporter, Queue Manager, VMware, vSphere Client, Avaya, Citrix XenDesktop, and more)
- Managed incidents and supported end-users during the migrations to Windows 7, while simultaneously resolving an average of 25 unscheduled incidents per day
- TekSys
Technical Support Agent
Kodak Alaris Service and Support
02.2015 - 08.2015
- Provided technical assistance and support for incoming queries, and issues related to computer systems, software, and hardware
- Resolved more than 600 technical problems with Local Area Networks (LAN)/Wide Area Networks based systems
- Telephonically aided customers through complex problem-solving and regular maintenance processes
- Routinely performed remote troubleshoot and repair as well as software install and updates
Platoon Sergeant/Senior Visual Information Operations Chief
3rd Military Information Support Battalion (MISB), United States Army Special Operations Command (USASOC)
01.2013 - 12.2013
- Planned, programmed, and supervised personnel performing Visual Information (VI) and Communications Equipment support for United States Army Special Operations Command units
- Managed documentation/production and distribution of over a thousand multimedia projects, as well as supervision of Visual Information equipment repair operations
- Maintained and accounted for equipment and supplies valued at more than 6 million dollars
- Supervised 34 personnel of varying specialties and skill levels
Senior Operations Liaison
Military Information Support Operations Command (MISOC)(USASOC)
01.2012 - 01.2013
- Reported to, briefed, and directly advised a General Level Command and Staff
- Routinely created, proofed forms and documents for Command Approval and/or directives to subordinate commands
- Coordinated all 3rd MISB deployments world-wide as well as all support activities in the United States; DTS Coordinator
- Advised the 3rd MISB command team and briefed unit capabilities ensuring continuity and excellence of execution
- Selected to prepare and maintain Deployment and Activities Reports of 3,000 MISOC personnel
Chief of Training Development
Signal Corps Regimental Noncommissioned Officer Academy
02.2009 - 05.2011
- Supervised the professional development, training, health, welfare, morale, and safety of four senior-level noncommissioned officer Training Developers, and an annual average of 250 students
- Developed doctrine used to train Soldier and Reservist career-long development from entry level through senior leadership in Military Visual Information field
- Analyzed, designed, wrote, tested, and evaluated Soldier training publications and course material
- Supervised the Critical Task/Site Selection Boards (CT/SSB) and wrote course instructional material including critical tasks, conditions, standards, performance steps, and measures for four Visual Information Military Occupational Skills (MOS)
- Led Training Development team to achieving 'Center of Excellence' ratings for four MOS and 'Full Accreditation' by The American Council on Education allowing students to qualify for college credits based on military training and experience
Senior Communications Manager
56th Armed Forces Inauguration Committee
08.2008 - 02.2009
- Holds the honor of having directed the Swearing-In Ceremony of President Barack Obama
- Selected as the Army’s senior communications liaison to the Joint Congressional Committee for Inaugural Ceremonies (JCCIC)
- Selected as the Senior Enlisted Advisor for the committee’s Army personnel (Company First Sergeant-over 230 personnel)
- Successfully identified requirements, coordinated the contracting and provisioning, trained the use of, and accounted for 2,000 communications and IT devices for use on the Inaugural Parade Route and the Swearing-in Ceremony on Capitol Hill
- Directly responsible for the press feed that was used by nearly 1700 news agencies domestic and abroad
Senior Test Control Officer
Signal Corps Regimental Noncommissioned Officer Academy
05.2008 - 07.2008
- Accounted for 500 examinations and associated scoring materials using MS Office Suite applications
- Oversaw the daily physical security of test control items
- Managed the scoring and grading of an average of 250 examinations annually
- Supervised the training and evaluation of 12 instructors' handling and proctoring of examinations
Affiliate Noncommissioned Officer in Charge of Engineering
American Forces Network
03.1999 - 03.2002
- Military equivalent to the civilian Chief Engineer over five technicians
- Affiliate Noncommissioned officer in charge of news gathering, radio and television news broadcasts, and equipment maintenance
- Installed, tested, operated, maintained, troubleshot and repaired end user computers, servers, AM/FM radio & TV electronic equipment
- Maintained all equipment including computers, broadcast servers, electronic news gathering cameras, lighting, sound, remote broadcast setup, in-studio technical control, automation, switchers, monitors, microphones, transmitters and transmitter site antennas
- Performed live broadcasts in both studio and remote locations
- Designed, installed, and launched 3 AM/FM Radio &TV hybrid affiliate stations in locations throughout the European theater
- Conserved $80,000.00 in the design and construction of a new station in Camp Tuzla, Bosnia
- Produced 300 recorded commercial spots for television and radio broadcasts
- Chief Engineer of a ten day, 5 country tour performing remote radio broadcasts in the Balkan theater
- Heidelberg
Education
Associates of Science - Electronic and Computer Engineering Technology
Grantham University
High School Diploma -
Malcolm X Shabazz High School
General Education Courses - European System
University of Maryland
Security and Network Infrastructure Specialist -
New Horizons Computer Learning Centers
Skills
- Adobe Creative Suite
- Photo editing and video production
- Microsoft Office Suite
- Windows operating systems
- ServiceNow and Vantive
- Ticketing systems management
- Standard operating procedures
- Leadership and training
- Team collaboration
- SECRET security clearance
Skill Profile
- Extremely strong with Adobe Creative Suite: Photoshop, Premier Pro
- Extremely strong with operating systems Windows 10/11
- Extremely strong with MS Office Suite: Outlook, Excel, Powerpoint, Word
- Strong with Service Now, Vantive, and Remedy ticketing systems
- Developed Standard Operating Procedures for highly successful regular, preventative, modification, and repair maintenance programs
- An inspirational leader, effective trainer, and supportive team player
- Holds a current SECRET security clearance
Timeline
Medical Photographer/Audiovisual Technician
Womack Army Medical Center
04.2019 - Current
Audiovisual Technician
Womack Army Medical Center
02.2016 - 04.2019
Global IT Support Specialist
Credit Suisse
09.2015 - 01.2016
Technical Support Agent
Kodak Alaris Service and Support
02.2015 - 08.2015
Platoon Sergeant/Senior Visual Information Operations Chief
3rd Military Information Support Battalion (MISB), United States Army Special Operations Command (USASOC)
01.2013 - 12.2013
Senior Operations Liaison
Military Information Support Operations Command (MISOC)(USASOC)
01.2012 - 01.2013
Chief of Training Development
Signal Corps Regimental Noncommissioned Officer Academy
02.2009 - 05.2011
Senior Communications Manager
56th Armed Forces Inauguration Committee
08.2008 - 02.2009
Senior Test Control Officer
Signal Corps Regimental Noncommissioned Officer Academy
05.2008 - 07.2008
Affiliate Noncommissioned Officer in Charge of Engineering
American Forces Network
03.1999 - 03.2002
Associates of Science - Electronic and Computer Engineering Technology
Grantham University
High School Diploma -
Malcolm X Shabazz High School
General Education Courses - European System
University of Maryland
Security and Network Infrastructure Specialist -
New Horizons Computer Learning Centers