Isaac Poole
Brooklyn
Summary
Dedicated and detail-oriented administrative professional with a strong background in customer service, front-desk operations, and organizational management. Successfully manages patient and client interactions, insurance verifications, and appointment scheduling in fast-paced environments. Demonstrates exceptional problem-solving skills, multitasking abilities, and a commitment to maintaining a welcoming atmosphere for patients and visitors.
Overview
9
9
years of professional experience
Work History
Freelance Photographer
Self Employed
01.2024 - Current
- Managed scheduling, client communication, and records to ensure smooth project workflows and excellent service
- Educated clients on services while resolving inquiries promptly, showcasing strong customer service and organizational skills
- Maintained confidentiality and accurate handling of sensitive client information
Customer Service Specialist
Kinsey Christian Security LLC
04.2021 - 01.2024
- Managed front-desk operations, including responding to inquiries and scheduling appointments
- Delivered excellent customer service to clients while addressing and resolving issues promptly
- Conducted administrative tasks, such as maintaining records and processing paperwork accurately
Protective Security Officer (PSO)
Kinsey Christian Security LLC
04.2019 - 03.2021
- Monitored and patrolled airport premises, ensuring a safe and organized environment for passengers and staff
- Responded promptly to alarms, incidents, and emergencies, demonstrating strong problem-solving and decision-making skills under pressure
- Conducted detailed inspections of facilities to identify and mitigate potential risks, emphasizing attention to detail and compliance with protocols
- Coordinated with law enforcement and emergency personnel, fostering effective communication and teamwork
- Delivered excellent customer service by addressing passenger inquiries and providing assistance, reinforcing strong interpersonal skills
- Enforced policies and procedures while maintaining a welcoming and professional demeanor
Medical Administrative Assistant
OptumRx/United Health Care
04.2017 - 03.2019
- Assisted in managing Medicare, Medicaid, and commercial claims processes
- Coordinated with physician offices for prior authorizations and medical coding using ICD-10
- Scheduled patient appointments and ensured seamless communication between patients and providers
Caretaker
Pike High School
04.2016 - 04.2017
- Provide attentive and nurturing care for children in the after-school program
- Supervise and ensure the safety of children during indoor and outdoor activities, including field trips
- Utilize creative and effective discipline strategies to manage behavior and maintain a positive environment
- Foster a welcoming and inclusive atmosphere where all children feel valued and respected
- Communicate regularly with parents and guardians, providing updates on their child's progress and well-being
- Maintain accurate records of attendance and any incidents that occur
- Collaborate with other staff members to create a cohesive and supportive team environment
Education
High School Diploma -
Pike High School
Indianapolis, IN05-2016
Skills
- Patient Check-In and Scheduling
- Insurance Verification and Claims Processing
- Medical Terminology and HIPAA Compliance
- Data Entry and Record Management
- Multitasking and Organizational Skills
- Front Desk and Phone Etiquette
- Proficient in EPIC
- Proficient in Microsoft Office
- Proficient in Outlook
- Photo editing
- Problem-solving
- Retouching and color correction
- Creative artistic vision
- Project management
Timeline
Freelance Photographer
Self Employed
01.2024 - Current
Customer Service Specialist
Kinsey Christian Security LLC
04.2021 - 01.2024
Protective Security Officer (PSO)
Kinsey Christian Security LLC
04.2019 - 03.2021
Medical Administrative Assistant
OptumRx/United Health Care
04.2017 - 03.2019
Caretaker
Pike High School
04.2016 - 04.2017
High School Diploma -
Pike High School
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