Ana Quezada

• Evaluated healthcare operations in comparison to guidelines.
• Checked skill, compliance and competency of healthcare staff, tracking performance indicators and suggesting improvements.
• Leveraged quality metrics data to assess positive and negative aspects of current operations.
• Created applicable procedures, training and operating standards to implement quality improvement plans.
• Assessed condition, care and records of current patients to make timely decisions on standards.
• Kept records of quality reports and statistical reviews.
• Analyzed quality control test results and provided feedback and interpretation to production management or staff.
• Collected and analyzed production samples to evaluate quality.
• Troubleshot product issues and fixed problems.
• Fielded customer complaints and rectified service issues.
• Ran recalls for all measures
• Handling events to improve quality
• Managed grants up $100,000 for patients who were above property guidelines but needed help
• Partnered with outside resources Food life line, Swedish, public health and other outside locations in order to get extra help for our patients in need .

Comforted patients and provided them with reassurance and encouragement.

Exhibited compassionate care and communication with regard to issues of death and dying.

Observed and documented patient status and reported patient complaints to the case manager.

• Managed administrative processes and prepared key reports and documentation.
• Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
• Created and maintained accurate patient appointment records.
• Communicated regularly with patients via phone, email, or text message regarding upcoming appointments or changes to existing ones.
• Provided support to clinical staff by answering questions regarding patient scheduling matters.
• Analyzed trends in supply chain costs, inventory levels, and demand patterns.
• Reviewed purchase orders for accuracy and completeness.
• Resolved any issues related to purchasing such as incorrect orders or delayed deliveries.

Demonstrated that customers come first by serving them with a sense of urgency.

Resolved customer problems by investigating issues, answering questions and building rapport.

Worked as a team member to provide the highest level of service to customers.

Answered customers' questions and addressed problems and complaints in person and via phone.

Tracked inventory usage, documented discrepancies and maintained overall count.

Implemented strategic shipping policies to achieve long and short-term sales targets.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.

Implemented strategic shipping policies to achieve long and short-term sales targets.