Isaac Reyes
Fredericksburg,VA
Summary
Motivated and dependable professional with experience in guest service, team leadership, new hire training, and fast-paced operations. Possesses strong communication, problem-solving, and organizational skills, with a proven ability to build positive relationships with guest and coworkers while maintaining professionalism. A quick learner with a strong work ethic, positive attitude, and willingness to adapt. Eager to transition into a new career path, develop new skills, embrace new challenges, and grow professionally while making a positive contribution to the organization.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Closing Trainer Server
Cracker Barrel Old Country Store Inc
Fredericksburg, 22407
01.2023 - Current
- Led closing operations while maintaining efficient workflow, cleanliness, organization, and compliance with restaurant standards.
- Trained and mentored new team members on restaurant procedures, front of house service standards, menu knowledge and guest service expectations.
- Delivered exceptional guest service in a high-volume, fast-paced environment while multitasking and prioritizing guest needs.
- Supported team members during peak service hours, ensuring smooth communication, teamwork, and efficient table turnover.
- Demonstrated leadership, problem-solving, and the ability to maintain high service standards under pressure.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Operated and trained new hires on POS system terminals to input orders, split bills, and calculate totals.
- Collaborated with team members to enhance overall operations and efficiency.
Lead Server
El Patron
Fredericksburg, VA
09.2018 - Current
- Lead and support front-of-house staff to ensure smooth daily operations and exceptional guest experiences.
- Train, mentor, and assist new hires while promoting teamwork, professionalism, and high service standards.
- Oversee dining room operations, coordinate table assignments and manage guest flow to maintain efficient service.
- Handle guest concerns and resolve issues promptly to ensure customer satisfaction and retention.
- Communicate effectively with kitchen staff, management, and team members to ensure accurate orders and timely service.
- Assist management with opening and closing procedures, side work assignments, inventory, and daily operational tasks.
- Demonstrate strong leadership, multitasking, and problem-solving skills in a fast-paced restaurant environment.
Retail Sales Associate Cashier
Cracker Barrel Old Country Store Inc
Fredericksburg, VA
10.2022 - 01.2023
- Delivered exceptional guest service in a fast-paced retail environment while maintaining a positive and professional attitude.
- Guided guests in product selection, addressed inquiries and resolved concerns to enhance overall shopping experience.
- Efficiently operated cash registers, processed transactions, and handled payments accurately.
- Collaborated with team members to achieve sales goals and maintain productivity during daily operations.
- Restocked merchandise, organized displays, and maintained a clean sales floor to support efficient operations.
- Adapted quickly to change in a high guest traffic environment while maintaining attention to detail and efficiency.
Education
High School Diploma -
Riverbend High School
Fredericksburg, VA 09.2017 - 05.2021
Skills
- New Employee Training & Onboarding
- Team Leadership & Staff Development
- Customer Service Excellence
- Food & Beverage Knowledge
- POS System Training
- Conflict Resolution and Problem Solving
- Dining Room Operations
- Team Communication & Collaboration
- Upselling & Sales Techniques
- Guest Relations & Satisfaction
- Multitasking & Time Management
- Quality Control & Service Standards
- Cash Handling & Payment Processing
- Shift Leadership & Floor Management
- Coaching, Mentoring & Performance Feedback
- Health, Safety & Sanitation Compliance
- Handling Guest Complaints
- Maintaining High Service Standards
- Team Motivation & Employee Retention
- Opening and Closing Procedures
Language
- English
- Spanish
Timeline
Closing Trainer Server
Cracker Barrel Old Country Store Inc
01.2023 - Current
Retail Sales Associate Cashier
Cracker Barrel Old Country Store Inc
10.2022 - 01.2023
Lead Server
El Patron
09.2018 - Current
High School Diploma -
Riverbend High School
09.2017 - 05.2021