Isaac Riley
Herndon,VA
Summary
Experienced and detail-oriented Insurance Agent with a proven track record of effectively managing and growing client portfolios. Skilled in assessing client needs, providing tailored insurance solutions, and delivering exceptional customer service. Possess strong communication and negotiation skills to effectively secure and maintain client relationships. Proficient in various insurance products and well-versed in industry regulations. Committed to upholding the highest ethical standards while achieving business goals and exceeding client expectations.
Overview
19
19
years of professional experience
Work History
Insurance Agent
Allstate
2021.09 - Current
- Managed client accounts, providing personalized insurance solutions to meet individual needs
- Achieved sales targets consistently through proactive customer outreach and relationship building.
Key Holder
Vitamin Shoppe
2020.10 - 2021.10
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Sales Service Representative
Cintas
2020.01 - 2020.11
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
Assistant Manager
Vitamin Shoppe
2017.09 - 2020.01
- Responsible for opening and closing store, including handling cash deposits and securing premises
- Provided exceptional customer service by assisting customers with product inquiries, purchases, and returns
- Trained new employees on company policies, procedures, and customer service standards
- Managed inventory levels, restocked shelves, and organized store displays to enhance visual appeal
- Implemented loss prevention strategies to minimize theft and ensure the safety of employees and customers.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Operated and maintained applicant tracking and candidate management systems.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
Sales Counselor
Golds Gym
2013.04 - 2017.09
- Evaluated the success of various sales tactics through detailed analysis of key performance metrics, making data-driven adjustments as needed.
- Increased sales revenue by developing and implementing strategic sales plans tailored to individual clients'' needs.
- Conducted comprehensive market research to identify trends and assess competitors'' offerings, ensuring competitive advantage.
- Boosted team morale through recognition programs that rewarded top performers for their achievements in driving revenue growth.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Initiated mentorship program for new employees, aiding in their professional development and integration into company.
Assistant Manager
L.A.Fitness
2010.11 - 2013.04
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
General Manager
General Nutrition Centee
2006.01 - 2010.03
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Bachelor of Music in Music Performance -
Pensacola Christian College
Pensacola, Florida05.2006
Skills
- Management
- Customer service
- Time management
- Operational
- Training
- Leadership
- Recruiting
- Sales
- Merchandising
- Hiring
- Corporate communications
- Customer satisfaction
- Organizational
- Volunteering
Accomplishments
Won an award for outstanding performance with team at GNC for bringing a bottom performing store to the top store in the company.
Personal Information
Title: Insurance Agent
Timeline
Insurance Agent
Allstate
2021.09 - Current
Key Holder
Vitamin Shoppe
2020.10 - 2021.10
Sales Service Representative
Cintas
2020.01 - 2020.11
Assistant Manager
Vitamin Shoppe
2017.09 - 2020.01
Sales Counselor
Golds Gym
2013.04 - 2017.09
Assistant Manager
L.A.Fitness
2010.11 - 2013.04
General Manager
General Nutrition Centee
2006.01 - 2010.03
Bachelor of Music in Music Performance -
Pensacola Christian College
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