Isaac Rivera
Roselle,IL
Summary
Motivated and experienced server with engaging personality and flexible approach. Upbeat, friendly, team player and able to anticipate customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Le Colonial
05.2024 - 10.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Server
Smith and Wollensky Steak House
01.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Wildfire
06.2021 - 12.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Perry's Steakhouse
10.2020 - 06.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Texas De Brazil
03.2018 - 10.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
N/A - Fire Science
Elgin Community College
Elgin, ILHigh School Diploma -
Dundee-Crown High School
1500 Kings Rd, Carpentersville, IL 6011005.2011
Skills
- Menu Memorization and Presentation
- Team Communication and Collaboration
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- Special Requests and Substitutions
- Billing and Payment Processing
- Safe Handling Standards
- High-Volume Dining
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Server
Le Colonial
05.2024 - 10.2024
Server
Smith and Wollensky Steak House
01.2023 - 03.2024
Server
Wildfire
06.2021 - 12.2022
Server
Perry's Steakhouse
10.2020 - 06.2021
Server
Texas De Brazil
03.2018 - 10.2020
High School Diploma -
Dundee-Crown High School
N/A - Fire Science
Elgin Community College
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