Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isaac Rivera

Roselle,IL

Summary

Motivated and experienced server with engaging personality and flexible approach. Upbeat, friendly, team player and able to anticipate customer needs to facilitate enjoyable dining experiences.

Overview

7
7
years of professional experience

Work History

Server

Le Colonial
05.2024 - 10.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.

Server

Smith and Wollensky Steak House
01.2023 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Wildfire
06.2021 - 12.2022
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Perry's Steakhouse
10.2020 - 06.2021
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Texas De Brazil
03.2018 - 10.2020
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

N/A - Fire Science

Elgin Community College
Elgin, IL

High School Diploma -

Dundee-Crown High School
1500 Kings Rd, Carpentersville, IL 60110
05.2011

Skills

  • Menu Memorization and Presentation
  • Team Communication and Collaboration
  • Order Accuracy and Delivery
  • Conflict and Complaint Resolution
  • Special Requests and Substitutions
  • Billing and Payment Processing
  • Safe Handling Standards
  • High-Volume Dining

Languages

Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Server

Le Colonial
05.2024 - 10.2024

Server

Smith and Wollensky Steak House
01.2023 - 03.2024

Server

Wildfire
06.2021 - 12.2022

Server

Perry's Steakhouse
10.2020 - 06.2021

Server

Texas De Brazil
03.2018 - 10.2020

High School Diploma -

Dundee-Crown High School

N/A - Fire Science

Elgin Community College

Similar Profiles

CREATE PROFILE
Isaac Rivera