ISAAC ROBERTSON
Hendersonville,TN
Summary
Dedicated and versatile professional with a solid foundation in Customer Service Operations. Experienced as an HR Customer Service Representative, adept at providing front-line support to a diverse range of stakeholders, including employees, managers, HR field staff, candidates, and vendors. Skilled in navigating internal resources and leveraging HR technology tools to streamline processes and enhance user experience. Proven track record of delivering exceptional customer service by effectively communicating problem symptoms, initiating thorough research, and ensuring timely resolution of inquiries and requests. Recognized for consistently upholding high-quality standards in HR service delivery, while demonstrating strong attention to detail and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Sales Development Representative
Stampli
Nashville, TN
03.2025 - Current
- Specialize in demand generation and opportunity identification within accounts payable departments across diverse industries.
- Drive strategic outreach to build rapport and lay the foundation for long-term customer partnerships
- Contribute to SDR team process improvements, enhancing outreach efficiency and overall performance
- Apply strong problem-solving and objection-handling skills to keep momentum and move prospects through the sales funnel
HR CUSTOMER SERVICE REPRESENTATIVE
Parallon
Nashville, TN
01.2021 - 03.2025
- Demonstrated proficiency in providing exceptional customer service and support to a diverse range of stakeholders, including employees, managers, HR field staff, candidates, and vendors. Developed strong rapport and communication skills to effectively address inquiries and concerns, fostering positive relationships and enhancing the customer experience.
- Utilized in-depth knowledge of internal resources, self-service platforms, and HR technology tools to assist customers in navigating complex systems and processes.
- Clearly communicated problem symptoms, initiated thorough research, and ensured all relevant information was included in resolving customer issues and requests, resulting in timely and satisfactory resolutions.
- Ensured HR service delivery consistently met or exceeded established quality standards. Upheld a customer-centric approach and a dedication to delivering high-quality support, contributing to overall customer satisfaction and retention.
- Worked collaboratively with colleagues and cross-functional teams to address customer needs and streamline processes. Adapted quickly to changing priorities and customer requirements, demonstrating flexibility and a proactive approach to exceeding customer expectations.
POOL TECHNICIAN
New Life Contractor's Inc.
Nashville, TN
01.2020 - 01.2021
- Proficiently serviced pools, applying in-depth knowledge of maintenance practices and procedures to ensure the cleanliness and functionality of pool systems.
- Successfully identified and resolved mechanical issues through comprehensive troubleshooting and performed necessary repairs to minimize downtime and maintain client satisfaction. Additionally, provided assistance in the construction of pool buildings, contributing to the successful completion of projects.
Education
BACHELOR OF SCIENCE - Organizational Leadership
Western Kentucky University
Bowling Green, KY01.2020
ASSOCIATE OF SCIENCE - Business Administration
Volunteer State Community College
Gallatin, TN01.2018
Skills
- Communication
- Customer Service
- Problem-Solving
- Attention to detail
- Adaptability
- Technical proficiency
Timeline
Sales Development Representative
Stampli
03.2025 - Current
HR CUSTOMER SERVICE REPRESENTATIVE
Parallon
01.2021 - 03.2025
POOL TECHNICIAN
New Life Contractor's Inc.
01.2020 - 01.2021
BACHELOR OF SCIENCE - Organizational Leadership
Western Kentucky University
ASSOCIATE OF SCIENCE - Business Administration
Volunteer State Community College
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