Isaac Rojas
Oceanside,CA
Summary
A conscientious and dependable individual with a knack for keeping things in order, both in the workspace and in managing various tasks with a positive outlook. Skilled at listening attentively and readily taking on extra duties to support team objectives.
Overview
6
6
years of professional experience
Work History
Quality Engineering Technician
Zest Dental Solutions
Escondido, CA
11.2022 - 09.2026
- Designed and implemented streamlined inventory system for test equipment to enable prompt repair and calibration workflows.
- Administered informational database management and processed returns through defined processing workflows.
- Consistently met tight deadlines by efficiently prioritizing tasks and working diligently to complete assignments in a timely manner.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Cultivated relationships with suppliers to ensure quality and timely material delivery.
- Inspected incoming and in-process components using calibrated gauges, micrometers, and optical measurement tools.
- Documented nonconforming product and supported corrective action tracking to maintain quality compliance.
- Executed manual and automated tests to identify defects and confirm requirement coverage.
- Verified dimensional accuracy against engineering drawings, specifications, and inspection procedures.
- Performed calibration checks on measurement equipment and maintained traceable records for audit readiness.
- Inspected finished assemblies for defects, alignment, and compliance with production standards.
- Reviewed documents for completeness, accuracy, and compliance with internal standards.
- Validated data entries against source files and corrected discrepancies promptly.
Customer Service Representative
The Home Depot
Temecula, CA
11.2020 - 12.2021
- Managed high-stress situations, resolving disputes and conflicts while maintaining professionalism under pressure.
- Actively listened to customers, handled concerns quickly and escalated major issues to a supervisor.
- Answered high volume of customer calls, ensuring minimal wait times for customers.
Education
High School Diploma -
Great Oak High School
Temecula, CA06-2021
Skills
- Troubleshooting
- Defect identification
- Continuous improvement mindset
- Multitasking and organization
- Computer Skills
- Adaptability and flexibility
- Scheduling and planning
- Customer relations
Timeline
Quality Engineering Technician
Zest Dental Solutions
11.2022 - 09.2026
Customer Service Representative
The Home Depot
11.2020 - 12.2021
High School Diploma -
Great Oak High School