Isaac Roman
Chicago,IL
Overview
1
1
year of professional experience
Work History
Cabin Crew Member
Prospect Airport Services
Chicago, IL
05.2023 - 09.2024
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Provided first aid assistance to passengers when necessary.
- Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Ensured accurate collection of tickets before boarding began.
- Inspected aircraft cabins after disembarking to identify any damage or lost items left behind by passengers.
- Responded promptly to customer complaints or requests for service during flights.
- Verified that all doors were secured before take off and landing.
- Replenished supplies in lavatories throughout the flight as needed.
- Completed reports on incidents involving unruly or disruptive passengers.
- Managed passenger manifests, including verifying identities of travelers against passports or other documents.
- Monitored passenger consumption of alcohol on board flights according to company policy.
- Collaborated with pilots in preparing aircraft for departure from airports.
- Communicated effectively with customers using English language skills.
- Enforced airline regulations concerning smoking on board planes.
- Maintained a professional appearance at all times while interacting with customers.
- Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
- Adhered strictly to FAA regulations regarding air travel safety protocols.
- Stocked cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Enforced lost and found procedures whenever missing items were located.
- Managed employees by checking proper uniform attire and use of safety equipment.
- Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Helped guests locate seats and stow luggage in appropriate locations.
- Kept cabin neat, clean and professional in appearance.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Observed passengers for intoxication or possible threat to safety.
- Followed safety, passenger and supply pre-flight checklists.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Helped passengers feel comfortable by providing requested items and answering questions.
Education
High School Diploma -
Intrinsic Schools
Chicago09-2020
Skills
- Radio etiquette
- Lost and found processes
- Reports and documentations
- Compliance and regulations
- FAA Regulations
- Emergency Procedures
Timeline
Cabin Crew Member
Prospect Airport Services
05.2023 - 09.2024
High School Diploma -
Intrinsic Schools