Isaac Roman

Cabin Crew Member

Prospect Airport Services

Chicago, IL

05.2023 - 09.2024

Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
Provided first aid assistance to passengers when necessary.
Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
Ensured accurate collection of tickets before boarding began.
Inspected aircraft cabins after disembarking to identify any damage or lost items left behind by passengers.
Responded promptly to customer complaints or requests for service during flights.
Verified that all doors were secured before take off and landing.
Replenished supplies in lavatories throughout the flight as needed.
Completed reports on incidents involving unruly or disruptive passengers.
Managed passenger manifests, including verifying identities of travelers against passports or other documents.
Monitored passenger consumption of alcohol on board flights according to company policy.
Collaborated with pilots in preparing aircraft for departure from airports.
Communicated effectively with customers using English language skills.
Enforced airline regulations concerning smoking on board planes.
Maintained a professional appearance at all times while interacting with customers.
Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
Adhered strictly to FAA regulations regarding air travel safety protocols.
Stocked cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight.
Followed company regulations and rules promoting safe environment for both travelers and employees.
Enforced lost and found procedures whenever missing items were located.
Managed employees by checking proper uniform attire and use of safety equipment.
Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
Conducted preflight checks to assess general condition and cleanliness of aircraft.
Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
Demonstrated safety equipment and procedures to meet FAA guidelines.
Helped guests locate seats and stow luggage in appropriate locations.
Kept cabin neat, clean and professional in appearance.
Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
Offered answers to passengers' questions and resolved issues that arose during flights.
Administered and coordinated emergency procedures or care, enhancing onboard safety.
Took measures during unusual conditions to maximize safety of customers and crew.
Instructed passengers on safety and emergency procedures and answered questions related to flight.
Observed passengers for intoxication or possible threat to safety.
Followed safety, passenger and supply pre-flight checklists.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Participated in pre-flight briefings to discuss flight details, weather and service plans.
Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
Prepared for takeoff and landing sitting in correct brace position on jumpseat.
Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
Helped passengers feel comfortable by providing requested items and answering questions.

Overview

Work History

Cabin Crew Member

Education

High School Diploma -

Skills

Timeline

Cabin Crew Member

High School Diploma -

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