Isaac Salmons
Salt Rock,WV
Summary
Resourceful and customer-focused IT Support Technician with over 1.5 years of hands-on experience resolving hardware, software, and network issues across multiple locations. Proven ability to support end-users via phone, email, remote access tools, and in-person site visits. Strong foundation in networking, infrastructure troubleshooting, and hardware installation. CCNA-certified with an associate degree in Networking and Cybersecurity. Ready to bring a strong work ethic, technical know-how, and a positive attitude to the Nucor Business Technology team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Little General Stores, Inc
02.2024 - Current
- Provide multi-channel support (phone, email, remote access, in-person) to store employees with IT-related issues to 200+ locations.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Troubleshoot a wide range of technical problems including application errors, windows issues, email access, printer issues, and internet connectivity.
- Resolve IP and networking issues
- Utilize LogMeIn for remote access troubleshooting and resolution.
- Documenting solutions for future reference
- Travel to on-site locations as needed to deliver hands-on support.
Dunkin' Shift Leader
Little General Stores, Inc
11.2020 - 02.2024
- Delivered excellent customer service and ensured compliance with company procedures.
- Trained and supervised team members, delegated tasks, and maintained shift performance.
- Resolved customer complaints professionally and maintained accurate cash handling records.
Construction Laborer (Seasonal)
Nehemiah Construction
07.2023 - 08.2023
- Operated tools and performed cleanup and setup tasks on construction sites.
Education
Associate of Science - Networking And Cybersecurity
Mountwest Community & Technical College
Huntington, WV12-2024
High School Diploma -
Cabell Midland High School
Ona, WV07-2022
Skills
- Software and hardware repair and installation
- Remote support
- Computer workstation setup
- Troubleshooting and diagnosis
- Operating Systems: Windows 10/11, Windows Server (basic)
- Networking: IP Configuration, Topology Troubleshooting
- Hardware: Desktops, Laptops, Printers, Menu Boards, Other Devices
- Software: Email Setup/Troubleshooting
- Other: Password Resets, Troubleshooting Internet Connectivity
- Certifications: Cisco Certified Network Associate (CCNA), Studying for CCNP
Certification
CCNA (Cisco Certified Network Associate) - 2025
Timeline
Help Desk Technician
Little General Stores, Inc
02.2024 - Current
Construction Laborer (Seasonal)
Nehemiah Construction
07.2023 - 08.2023
Dunkin' Shift Leader
Little General Stores, Inc
11.2020 - 02.2024
Associate of Science - Networking And Cybersecurity
Mountwest Community & Technical College
High School Diploma -
Cabell Midland High School
Similar Profiles
Chimaobi ChibokaChimaobi Chiboka
Retail Sales Associate at Ekere General StoresRetail Sales Associate at Ekere General Stores
Heather RatliffHeather Ratliff
Cashier at Caseys's General StoresCashier at Caseys's General Stores
Rickilee SchwagerRickilee Schwager
Center Store Manager at Casey's General StoresCenter Store Manager at Casey's General Stores
Amy ThompsonAmy Thompson
First Star Lead Service Coordinator at KVC Behavioral HealthcareFirst Star Lead Service Coordinator at KVC Behavioral Healthcare
Lori BaileyLori Bailey
PCA at Cabell Huntington HospitalPCA at Cabell Huntington Hospital