ISAAC SANGWA
columbus,oh
Summary
Dynamic caseworker at Community Refugee and Immigration Services, adept at managing diverse caseloads and fostering client self-sufficiency. Proven expertise in records management and highly effective communication, facilitating collaboration with community agencies. Committed to ethical practices and enhancing client experiences through active listening and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Caseworker
Community Refugee and Immigration Services (C.R.I.S)
Columbus, OH
01.2023 - 10.2025
- Developed and maintained detailed records of client cases, ensuring accuracy and confidentiality.
- Managed multiple caseloads while providing quality services in a timely manner.
- Adhered to all ethical guidelines when interacting with clients and their families.
- Utilized excellent communication skills to effectively collaborate with other community agencies for Self sufficient.
- Engaged in active listening techniques during one-on-one counseling sessions with clients.
- Assisted clients in navigating complex systems such as housing, health care, legal aid, job placement.
Cultural Representative
Center Of Cultural In Rwanda
Kigali, Rwanda
04.2019 - 08.2019
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Educated young people about strategies for driving discussions and promoting social changes.
Tour Manager
Rwanda Development Board (RDB)
Rubavu, Rwanda
03.2017 - 01.2019
- Anticipated problems with meeting tour deadlines and developed alternative plans.
- Hired support workers, stagehands and tour talent.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Controlled overhead costs and logistical expenses to meet tour budget goals.
- Built personal relationships with guests to promote positive experiences.
Education
Certification - Mental health cultural broker
C.R.I.S
Columbus, OH08.2024
Certification - data analyst
Richnetics
Columbus, OH06.2024
Bachelor of Science - Tourism And Travel Management
UTB (university of Tourism, technology And Business)
05.2019
Skills
- Guest Teaching
- Guest Interaction
- Live Programming
- Multi-Tasking and Prioritization
- Highly effective communication
- Records management
- Client interaction
- Issue identification and resolution
- Motivational interviewing
- Conflict mediation
LANGUAGES
English
Full Professional
Swahili
Full Professional
kinyarwanda
Native or Bilingual
Timeline
Caseworker
Community Refugee and Immigration Services (C.R.I.S)
01.2023 - 10.2025
Cultural Representative
Center Of Cultural In Rwanda
04.2019 - 08.2019
Tour Manager
Rwanda Development Board (RDB)
03.2017 - 01.2019
Certification - data analyst
Richnetics
Bachelor of Science - Tourism And Travel Management
UTB (university of Tourism, technology And Business)
Certification - Mental health cultural broker
C.R.I.S