Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Scott III

Fort Worth,TX

Summary

  • Highly motivated, results driven professional seeking to obtain a position working in the Auto Service Contracts Industry.
  • Possess excellent interpersonal Skills.
  • Constantly engages in dialogue that leads to product outcomes.
  • Ability to prioritize a demanding workload.
  • Seizes all opportunities for organizational improvement that prompts critical thinking.
  • Takes the initiative to further enhance my skill set. Ensures company compliance within all standards.
  • Ability to develop, coach, motivate, train, and supervise a diverse population.
  • Ability to exercise independent diplomatic judgment and maintain confidentiality.
  • Ability to serve effectively as a member of a team. Excellent organizational skills and ability to work in fast paced environment.
  • Excellent conflict resolution and communication skills, both written and verbal.

Overview

25
25
years of professional experience

Work History

Remarking Advisor

Mercedes-Benz Financial Services
01.2021 - Current
  • Anticipates responses and prepares clear and articulate answers.
  • Provides support/resolution through timely responses to customer/dealer through phone and email.
  • Produces detailed reports outlining key issues and proposed solutions.
  • Acts as a liaison between the customer, dealership, and internal departments with MBFS.
  • Negotiates payment plans and settlements.
  • Creates waivers or custom work baskets to resolve issues within level of responsibility.
  • Plans, develops, and implements strategies to convey information with key decision makers.

Freight Broker

Ouachita Fertilizer
02.2020 - 12.2021
  • Filled inbound customer request and trouble shot issues via telephone and email
  • Spoke directly with Carriers/Drivers to get freight moved for the customer
  • Managed daily shipment activities and resolving issues to ensure pickup and delivery was on time
  • Input, updated, and managed shipment information in the software system
  • Followed up with new and existing clients
  • Reviewed and analyzed data for accuracy of shipments before communicating with clients
  • Monitored and addressed shipments in jeopardy of not meeting delivery standards
  • Communicated updates to internal sales and customer contacts promptly to prevent increased cost and/or charges to either party

Vehicle Service Claims Adjuster

Safeguard Products International
11.2015 - 02.2020
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments and policy coverage.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained a suspicious claims database and prepared reports for the upper management team regarding my findings.
  • Provided weekly briefings, and monthly communications to promote accountability and regulatory compliance.

Quality Control Inspector

Kubota Manufacturing of America
03.2010 - 11.2015
  • Regulatory compliance
  • Examined claim forms and other records to determine the client's insurance coverage
  • Prepared summaries of damage, payments, and policy coverage
  • Completed precise measurements using special tools
  • Created and deployed best practices to improve efficiency and reduce defects
  • Evaluated components and final products against quality standards and manufacturing specifications
  • Monitored performance and generated reports detailing quality of product and defect rates
  • Examined Tractor Booms for defects or issues, reported problems quickly and maintained high levels of accuracy
  • Used specialized custom tools to inspect quality of products, taking note of functionality
  • Noted trends in product quality and functionality to determine problem areas and plan for improvement to processes
  • Studied blueprints and design specs to uphold best-in- class knowledge of Kubota products
  • Communicated with production team members about specific quality issues such as, robotic issues and defective metal issues
  • Inspected surface preparations, primers, mid-coats, top- coats, and powder coatings on Kubota Tractor Boom assemblies.

Regional Customer Relationship Manager

Miller Brothers Ford
01.1999 - 03.2010
  • Worked with Ford manufacturing and Ford Customer
  • Relations departments to facilitate communication and deliver personalized solutions to customers
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
  • Built and maintained relationships with new and existing clients while providing high levels of expertise
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense
  • Explained estimates and determined repair timelines to manage customer expectations
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.

Education

High School Diploma -

Rahway High School
Rahway, NJ

Passenger Household Goods Specialist/Morse Systems

United States Airforce
San Antonio, TX

Automotive Service Consultant Level III

General Motors Training Center
Charlotte, NC

Skills

  • Computer Knowledge
  • Microsoft Office 2010

Timeline

Remarking Advisor

Mercedes-Benz Financial Services
01.2021 - Current

Freight Broker

Ouachita Fertilizer
02.2020 - 12.2021

Vehicle Service Claims Adjuster

Safeguard Products International
11.2015 - 02.2020

Quality Control Inspector

Kubota Manufacturing of America
03.2010 - 11.2015

Regional Customer Relationship Manager

Miller Brothers Ford
01.1999 - 03.2010

High School Diploma -

Rahway High School

Passenger Household Goods Specialist/Morse Systems

United States Airforce

Automotive Service Consultant Level III

General Motors Training Center

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Isaac Scott III