Isaac Scott III
Fort Worth,TX
Summary
- Highly motivated, results driven professional seeking to obtain a position working in the Auto Service Contracts Industry.
- Possess excellent interpersonal Skills.
- Constantly engages in dialogue that leads to product outcomes.
- Ability to prioritize a demanding workload.
- Seizes all opportunities for organizational improvement that prompts critical thinking.
- Takes the initiative to further enhance my skill set. Ensures company compliance within all standards.
- Ability to develop, coach, motivate, train, and supervise a diverse population.
- Ability to exercise independent diplomatic judgment and maintain confidentiality.
- Ability to serve effectively as a member of a team. Excellent organizational skills and ability to work in fast paced environment.
- Excellent conflict resolution and communication skills, both written and verbal.
Overview
25
25
years of professional experience
Work History
Remarking Advisor
Mercedes-Benz Financial Services
01.2021 - Current
- Anticipates responses and prepares clear and articulate answers.
- Provides support/resolution through timely responses to customer/dealer through phone and email.
- Produces detailed reports outlining key issues and proposed solutions.
- Acts as a liaison between the customer, dealership, and internal departments with MBFS.
- Negotiates payment plans and settlements.
- Creates waivers or custom work baskets to resolve issues within level of responsibility.
- Plans, develops, and implements strategies to convey information with key decision makers.
Freight Broker
Ouachita Fertilizer
02.2020 - 12.2021
- Filled inbound customer request and trouble shot issues via telephone and email
- Spoke directly with Carriers/Drivers to get freight moved for the customer
- Managed daily shipment activities and resolving issues to ensure pickup and delivery was on time
- Input, updated, and managed shipment information in the software system
- Followed up with new and existing clients
- Reviewed and analyzed data for accuracy of shipments before communicating with clients
- Monitored and addressed shipments in jeopardy of not meeting delivery standards
- Communicated updates to internal sales and customer contacts promptly to prevent increased cost and/or charges to either party
Vehicle Service Claims Adjuster
Safeguard Products International
11.2015 - 02.2020
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained a suspicious claims database and prepared reports for the upper management team regarding my findings.
- Provided weekly briefings, and monthly communications to promote accountability and regulatory compliance.
Quality Control Inspector
Kubota Manufacturing of America
03.2010 - 11.2015
- Regulatory compliance
- Examined claim forms and other records to determine the client's insurance coverage
- Prepared summaries of damage, payments, and policy coverage
- Completed precise measurements using special tools
- Created and deployed best practices to improve efficiency and reduce defects
- Evaluated components and final products against quality standards and manufacturing specifications
- Monitored performance and generated reports detailing quality of product and defect rates
- Examined Tractor Booms for defects or issues, reported problems quickly and maintained high levels of accuracy
- Used specialized custom tools to inspect quality of products, taking note of functionality
- Noted trends in product quality and functionality to determine problem areas and plan for improvement to processes
- Studied blueprints and design specs to uphold best-in- class knowledge of Kubota products
- Communicated with production team members about specific quality issues such as, robotic issues and defective metal issues
- Inspected surface preparations, primers, mid-coats, top- coats, and powder coatings on Kubota Tractor Boom assemblies.
Regional Customer Relationship Manager
Miller Brothers Ford
01.1999 - 03.2010
- Worked with Ford manufacturing and Ford Customer
- Relations departments to facilitate communication and deliver personalized solutions to customers
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Built and maintained relationships with new and existing clients while providing high levels of expertise
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies
- Inspected damaged vehicles to estimate repair labor cost and required parts expense
- Explained estimates and determined repair timelines to manage customer expectations
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Education
High School Diploma -
Rahway High School
Rahway, NJPassenger Household Goods Specialist/Morse Systems
United States Airforce
San Antonio, TXAutomotive Service Consultant Level III
General Motors Training Center
Charlotte, NCSkills
- Computer Knowledge
- Microsoft Office 2010
Timeline
Remarking Advisor
Mercedes-Benz Financial Services
01.2021 - Current
Freight Broker
Ouachita Fertilizer
02.2020 - 12.2021
Vehicle Service Claims Adjuster
Safeguard Products International
11.2015 - 02.2020
Quality Control Inspector
Kubota Manufacturing of America
03.2010 - 11.2015
Regional Customer Relationship Manager
Miller Brothers Ford
01.1999 - 03.2010
High School Diploma -
Rahway High School
Passenger Household Goods Specialist/Morse Systems
United States Airforce
Automotive Service Consultant Level III
General Motors Training Center