Isaac Sharp
Amarillo,TX
Summary
Dynamic and results-oriented professional with a proven track record, adept in enhancing operational efficiency and customer satisfaction. Excelled in task delegation and effective communication, achieving significant improvements in delivery scheduling and service quality. Skilled in Microsoft Tools and adaptability, consistently meeting and exceeding performance targets.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Door Dash
04.2024 - Current
- Ensure customers receive their orders in a timely manner, providing excellent customer service at every opportunity
- Check delivery addresses and verified correct package delivery
- Manage multiple tasks simultaneously while delivering goods 2-3 orders within specified time frames
- Develope strong relationships with customers by providing friendly service and responding to inquiries promptly.
- Complete on-time deliveries by choosing best and most efficient routes usually less than 10 miles away.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operate vehicle safely in highly congested areas such as rush hours. No traffic violations
- Complete rush deliveries on tight timetables to satisfy customer needs such as promised such 5-10 minute deliveries from pick up.
Delivery Driver /Manager Trainee Intern
Domino's Pizza
03.2022 - 07.2022
- Facilitated communication between departments to streamline processes across this organization
- Created detailed reports summarizing key metrics such as sales figures, budgeting information
- Negotiated contracts with vendors to secure competitive pricing for goods or services needed by this organization
- Evaluated existing processes within this organization and identified areas needing improvement or change
- Performed daily data entry tasks accurately and efficiently.
- Implemented data-driven decision-making processes throughout this company, ensuring that all decisions were backed up by relevant information and analysis.
- Increased customer satisfaction rates by resolving issues promptly and maintaining open lines of communication with clients at all times.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods. ( busy days could be up to 24 deliveries in a 12 hour shift.)
Delivery Driver
Domino's Pizza
10.2021 - 02.2022
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly. I recieved a letter from a patron's wife thanking me for saving an elderly man's (her husband) life that I saw slip and fall off a curb on a delivery. He hit his head and I was able to stabilize him til the ambulance came. Quick judgement and having a mom as a nurse helped allowed me to help this gentleman. This is a testament to the type of person I am.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Crew Member
Cold Stone Creamery
02.2020 - 04.2021
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with 1-2 team members to complete orders.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- I was responsible for mixing all the large 5 gallon buckets of ice cream and keeping the freezer stocked.
- Completed milkshakes and ice cream desserts for customers.
- Responsible for all cake orders and decorating
- I was entrusted w keys to the store to open and close. Often I was the team lead in charge of 2-3 team members.
Cook
Kentucky Fried Chicken
12.2019 - 02.2020
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Pizza Crew Member
Pie Five
06.2018 - 11.2019
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
No Degree - Computer Science And Programming
Arizona State University
Tempe, AZ12.2029
High School Diploma -
James Madison Online High School
5051 Peachtree Corners Circle Norcross, GA 3009201.2005
Skills
- Adaptable- willing and capable of learning anything
- Dependable, honest, and reliable
- Efficient with great time management skills
- Effective Communication
Additional Information
Gaps in employment are due to moving and taking care of my mother when she was ill.
Additional Experience Details
Provided excellent customer service by greeting customers and meeting quality expectations. Assisted other team members to achieve goals. Addressed guest needs, questions or concerns to create optimum experience onboard. Trained new team members on procedures, customer service and sales techniques. Cleaned and maintained all areas of restaurant to promote clean image. Created identical dishes numerous times daily with consistent care, attention to detail and quality. Took food orders from cashiers and cooked items quickly to complete order items together and serve hot. Ordered and received products and supplies to stock kitchen areas. Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business. Took orders, prepared meals and collected payments. Collaborated with team members to complete orders. Prepared products following restaurant, health and safety standards and procedures.
Roles And Responsibilities
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
- Facilitated communication between departments to streamline processes across the organization.
- Created detailed reports summarizing key metrics such as sales figures, budgeting information.
- Negotiated contracts with vendors to secure competitive pricing for goods or services needed by the organization.
- Evaluated existing processes within the organization and identified areas needing improvement or change.
- Performed daily data entry tasks accurately and efficiently.
References
References available upon request
Languages
English
Full Professional
Spanish
Elementary
Timeline
Delivery Driver
Door Dash
04.2024 - Current
Delivery Driver /Manager Trainee Intern
Domino's Pizza
03.2022 - 07.2022
Delivery Driver
Domino's Pizza
10.2021 - 02.2022
Crew Member
Cold Stone Creamery
02.2020 - 04.2021
Cook
Kentucky Fried Chicken
12.2019 - 02.2020
Pizza Crew Member
Pie Five
06.2018 - 11.2019
No Degree - Computer Science And Programming
Arizona State University
High School Diploma -
James Madison Online High School
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