Summary
Overview
Work History
Education
Skills
Timeline
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ISAAC SIJOHN

Spokane,WA

Summary

IT professional with extensive experience in help desk support and system maintenance at Spokane Tribe Casino. Has experience with Active Directory management and application installations, delivering timely solutions that enhance user satisfaction. Proven problem-solving skills and effective communication foster collaborative team environments. Strong focus on improving system performance and reducing downtime through technical proficiency.

Overview

5
5
years of professional experience

Work History

IT TECH 2

Spokane Tribe Casino
Spokane, WA
05.2022 - Current
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Set up user profiles on local machines according to established standards.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Coordinated with vendors for repair services when needed.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.

JANITORIAL WORKER

Spokane Tribe Casino
Spokane, WA
12.2021 - 05.2022
  • Gathered and emptied trash cans and disposed of bags.
  • Sanitized and deep cleaned bathroom floors and surfaces.
  • Stored, used and disposed of cleaning chemicals and supplies.
  • Dusted and wiped furniture and fixtures.
  • Monitored cleaning supply levels and requested reordering when inventory ran low.
  • Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
  • Recorded routine inspection and maintenance activities.
  • Reported interior and exterior maintenance needs to managers.
  • Followed strict schedules, cleaning according to facility usage and room availability.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Moved equipment and furniture to thoroughly clean space.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Notified building managers about needed repairs to maintain public safety.
  • Set up and removed furniture, equipment and supplies required for meetings and special events.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Discarded cardboard boxes and trash in compactors and balers.

TEMP WORKER

Spokane Tribe Casino
Spokane, WA
11.2021 - 12.2021
  • Liaised with other workers to perform duties, responsibilities and tasks advancing objectives.
  • Carried out individual work in various capacities to promote business and achieve assigned goals.
  • Developed and established professional working relationships with staff from various levels both within and outside department.
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Uphold high standards of productivity and quality in operations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Stayed informed of company and store updates from leadership.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.

MAINTENANCE WORKER

Ruby Hotel
Spokane, WA
08.2021 - 11.2021
  • Identified problems during daily work inspections and addressed concerns.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Maintained compliance with internal and regulatory safety standards.
  • Followed correct procedures for handling, transporting and disposing of new and recycled materials.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Examined alarm systems and portable fire extinguishers for physical damage requiring repair.
  • Inspected heating, ventilation and air-conditioning systems for efficiency to help maintain good indoor air quality.
  • Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
  • Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
  • Removed snow from sidewalks, driveways and parking areas.
  • Cleaned vents and replaced filters to verify proper air flow.
  • Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
  • Collaborated with team members to assess equipment performance needs.
  • Read work orders or received instructions from supervisors or homeowners to determine work requirements.

SECURITY OFFICER

Coeur d'Alene Casino and Resort
Worley, ID
01.2021 - 07.2021
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Assessed fire detectors and alarm systems to prevent and address issues.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Observed patrons and customers to quickly address security situations.
  • Responded to accidents and administered first aid to individuals.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Completed incident reports to record security or loss prevention incidents.
  • Reported safety hazards for remediation response.

UPS Delivery Helper

UPS
Spokane, WA
11.2020 - 01.2021
  • Ensured that all deliveries were complete, accurate and on time.
  • Verified the contents of inventory loads against shipping papers.
  • Utilized GPS navigation systems for efficient routing purposes.
  • Checked inventories for accuracy against invoices or other documents.
  • Monitored shipment progress throughout route using GPS navigation system.
  • Communicated with customers regarding delivery times and details.
  • Maintained accurate records of all deliveries made.
  • Scheduled pick-up and drop-off locations for incoming and outgoing shipments.
  • Inspected items for damage prior to delivering them.
  • Responded promptly to customer inquiries about order status or product availability.
  • Adhered to company policies regarding handling of sensitive materials.

Education

Introduction To Cybersecurity - Introduction To Cybersecurity

Cisco Networking Academy
04.2024 - 04.2024

CompTIA A+ Part 2 - CompTIA A+ 1000

Alison Academics
02.2024 - 02.2024

High School Diploma -

Ferris High School
Spokane, WA
06.2020

Skills

  • Collaborative Team Player
  • Organizational Skills
  • Application Installations
  • Help Desk Support
  • Friendly and Patient
  • Problem Solving
  • Attention to Detail
  • Verbal and Written Communication
  • Staff education and training
  • Equipment Repair
  • Remote technical support
  • System Maintenance
  • IT documentation
  • Active Directory management
  • Software updating
  • Support end-users

Timeline

Introduction To Cybersecurity - Introduction To Cybersecurity

Cisco Networking Academy
04.2024 - 04.2024

CompTIA A+ Part 2 - CompTIA A+ 1000

Alison Academics
02.2024 - 02.2024

IT TECH 2

Spokane Tribe Casino
05.2022 - Current

JANITORIAL WORKER

Spokane Tribe Casino
12.2021 - 05.2022

TEMP WORKER

Spokane Tribe Casino
11.2021 - 12.2021

MAINTENANCE WORKER

Ruby Hotel
08.2021 - 11.2021

SECURITY OFFICER

Coeur d'Alene Casino and Resort
01.2021 - 07.2021

UPS Delivery Helper

UPS
11.2020 - 01.2021

High School Diploma -

Ferris High School

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