Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Isaac Silva

El Centro,CA

Summary

Dynamic Field Sales Representative with a proven track record at Lawson Products, excelling in business development and territory management. Skilled in crafting tailored sales presentations that drive customer engagement and satisfaction. Recognized for exceeding sales targets through strategic relationship building and effective problem-solving, enhancing overall market presence.

Overview

32
32
years of professional experience

Work History

Field Sales Representative

Lawson Products
10.2019 - Current
  • Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
  • Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
  • Maintained responsibility for Number accounts within assigned territory, consistently touching base to assess needs and satisfaction.
  • Assisted management in identifying new market opportunities and expanding the company''s customer base.
  • Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
  • Developed tailored sales pitches that addressed clients'' specific needs, resulting in a higher conversion rate of prospects into customers.
  • Implemented innovative strategies that enhanced brand awareness among target demographics ultimately increasing overall market share.
  • Improved product visibility through strategic placement of promotional materials and in-store displays.
  • Optimized sales performance using data-driven insights to adjust strategies and customize presentations for targeted audiences.

Sales Consultant

Aramark
07.2016 - 08.2019
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.

Light Vehicle Mechanic

U.S. Air Force Active Duty
08.1993 - 11.2000
  • Emergency Call Handling: Efficiently receive and assess emergency calls from the public, determining the urgency and nature of the situation to prioritize responses effectively.
  • Information Gathering: Collect critical information from callers, including location, nature of the emergency, and any other pertinent details that will assist first responders.
  • Dispatching Emergency Services: Coordinate and dispatch appropriate emergency services, such as police, fire, and medical units, ensuring that the right resources are sent to the scene promptly.
  • Multi-Tasking Under Pressure: Manage multiple calls and tasks simultaneously while maintaining composure in high-stress situations, ensuring that all necessary actions are taken without delay.
  • Communication Skills: Utilize strong verbal communication skills to convey information clearly and effectively to both callers and emergency personnel, ensuring everyone is informed and coordinated.
  • Use of Technology: Operate advanced communication and dispatch systems, including radio, computer-aided dispatch (CAD) software, and mapping tools to track units and manage incidents.

Sales Associate

UniFirst
06.2013 - 06.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Dispatcher

Calexico Police Department
08.2011 - 06.2012
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.

Dispatcher

MANCON
04.2006 - 03.2011
  • Emergency Call Handling: Efficiently receive and assess emergency calls from the public, determining the urgency and nature of the situation to prioritize responses effectively.
  • Information Gathering: Collect critical information from callers, including location, nature of the emergency, and any other pertinent details that will assist first responders.
  • Dispatching Emergency Services: Coordinate and dispatch appropriate emergency services, such as police, fire, and medical units, ensuring that the right resources are sent to the scene promptly.
  • Multi-Tasking Under Pressure: Manage multiple calls and tasks simultaneously while maintaining composure in high-stress situations, ensuring that all necessary actions are taken without delay.
  • Communication Skills: Utilize strong verbal communication skills to convey information clearly and effectively to both callers and emergency personnel, ensuring everyone is informed and coordinated.
  • Use of Technology: Operate advanced communication and dispatch systems, including radio, computer-aided dispatch (CAD) software, and mapping tools to track units and manage incidents.

Zanjero

Imperial Irrigation District
09.2005 - 02.2006
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Cable Technician

Spectrum
12.2000 - 02.2005
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Maintained safety standards during installations, reducing the incidence of workplace accidents.
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.

Education

Bachelor Of Science - Family Behavior

University of Phoenix
El Centro, CA

Certificate Of Technical Studies - Vehicle Maintenance

Community College of The Air Force
Montgomery, AL
12.1993

Diploma - General Studies

Holtville High School
Holtville, CA
06.1993

Skills

  • Sales presentations
  • Business development
  • Product training
  • Business relationships
  • Territory management
  • Project management
  • Sales development
  • Sales training
  • Sales reporting
  • Lead generation
  • Product demonstrations
  • Contract negotiations
  • Sales forecasts
  • Outside sales
  • Trade shows
  • Business operations
  • Cold calling
  • Contract negotiation
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail

Languages

Spanish
Native or Bilingual

Accomplishments

High School Varsity Baseball Umpire X's 16 years

High School Varsity Football Official X's 6 years

Holtville High School Girls Golf Coach X's 3 years

Headed the Cpl. Erik Silva Memorial Foundation giving out tens of thousands of dollars in scholarships and donating to youth sports.

Member of the Desert Golf Association

Numerous Certificates from the US Air Force

Timeline

Field Sales Representative

Lawson Products
10.2019 - Current

Sales Consultant

Aramark
07.2016 - 08.2019

Sales Associate

UniFirst
06.2013 - 06.2016

Dispatcher

Calexico Police Department
08.2011 - 06.2012

Dispatcher

MANCON
04.2006 - 03.2011

Zanjero

Imperial Irrigation District
09.2005 - 02.2006

Cable Technician

Spectrum
12.2000 - 02.2005

Light Vehicle Mechanic

U.S. Air Force Active Duty
08.1993 - 11.2000

Bachelor Of Science - Family Behavior

University of Phoenix

Certificate Of Technical Studies - Vehicle Maintenance

Community College of The Air Force

Diploma - General Studies

Holtville High School

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