Summary
Overview
Work History
Education
Skills
Computers and technology
Timeline
Generic

Isaac Smart

Salt Lake City,UT

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Had to take a few years to care for disabled ailing veteran father and aging mother. Now energized to reenter the workforce. Looking for a change of field to turn into long turn career. Passionate and friendly. Love building & creating things and being a part of a team.


Overview

17
17
years of professional experience

Work History

Customer Experience Sales Floor Associate

Best Buy
10.2010 - 04.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Regularly reviewed promotional materials to verify accuracy of product information.
  • Processed payments and provided receipts to establish proof of transaction.
  • Recommended accessories and complementary purchases to boost revenue.
  • Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Assistant Manager

GameStop
05.2000 - 03.2001
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Sales Supervisor

Spencer's Gifts
09.1998 - 10.1999
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Assistant Manager

Tease N Keys
08.1995 - 02.1998
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

No Degree - General Education

Highland High School
Salt Lake City, UT
06.1995

Skills

  • Shipment Receiving
  • Signage Changes
  • Facility Safety
  • Corrective Actions
  • Merchandising and Display
  • Providing Feedback
  • Sales Records Management
  • Engaging with Diverse Customers
  • Building Customer Loyalty
  • Sales Expertise
  • Repair Cost Estimation
  • Promotions Programs
  • Merchandise Receiving and Handling
  • Company Guidelines
  • Information Updates
  • Strategic Selling
  • Exceeding Customer Expectations
  • Purchase Packaging
  • Cash Handling
  • Positive Customer Engagement
  • Team Meetings
  • Documentation and Recordkeeping

Computers and technology

Got interested in computers in the early 90s and have been fascinated but it's growth over the years. Built my first computer in 2011 and have been hooked ever since. I enjoy learning more about new trends and technology being brought to the industry and desperately want to learn and get hands on experience in building modern personal computers. 

Timeline

Customer Experience Sales Floor Associate

Best Buy
10.2010 - 04.2012

Assistant Manager

GameStop
05.2000 - 03.2001

Sales Supervisor

Spencer's Gifts
09.1998 - 10.1999

Assistant Manager

Tease N Keys
08.1995 - 02.1998

No Degree - General Education

Highland High School

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Isaac Smart