Isaac Sotomayor
Miami,FL
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Comfort Inn & Suites Downtown Miami
01.2021 - Current
- Delivered exceptional customer service by assisting guests with check-in, check-out, and inquiries, ensuring a positive hotel experience
- Managed reservations and guest accounts using FOSSE, enhancing operational efficiency
- Handled payment processing and resolved billing issues, maintaining high levels of accuracy
- Provided recommendations for local attractions and dining, improving guest satisfaction scores
- Collaborated with housekeeping and maintenance teams to address guest concerns promptly
- Assisted in training new front desk associates, ensuring adherence to brand standards and policies
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
SERVER
KOMODO
01.2019 - 01.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Maintained energy and enthusiasm in a fast-paced environment
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Offered friendly and efficient service to customers, handling challenging situations with ease
- Developed and maintained courteous and effective working relationships
- Maintained excellent attendance record, consistently arriving to work on time
- Served customers and followed outlined steps of service
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
Education
Miami Senior High School
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Guest relations
- Oral and written communications
- Guest accommodations
- Microsoft office
- POS systems
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Comfort Inn & Suites Downtown Miami
01.2021 - Current
SERVER
KOMODO
01.2019 - 01.2021
Miami Senior High School
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