Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Stinchfield

Layton,UT

Summary

Driven and people-oriented Operations Coach, constantly looking to improve large-scale processes in order to achieve maximum efficiency, quality, and culture. Excellent problem-solve skills tied in with 5 years of conflict resolution experience, driven by customer obsession. Bilingual Manager and Process Coach with the ability to find the root cause of an issue and develop an appropriate response.

Overview

7
7
years of professional experience

Work History

Pro Fulfillment Specialist

Lowe's
Layton, UT
04.2024 - Current
  • Collaborate with team members to efficiently pick, pack, and fulfill online and in-store customer orders.
  • Communicate effectively with coworkers and department leads to ensure smooth order processing and timely fulfillment.
  • Work closely with receiving and stocking teams to keep fulfillment areas well-stocked and organized.
  • Assist teammates in troubleshooting order discrepancies and finding solutions to improve accuracy.
  • Support a positive team environment by helping others during high-demand periods and peak hours.
  • Coordinate with delivery and curbside pickup teams to ensure seamless customer experiences.
  • Follow team-based workflows to optimize productivity and maintain fulfillment efficiency.
  • Contribute to a culture of safety by assisting coworkers with proper handling of heavy or oversized items.
  • Provide training and guidance to new team members on fulfillment procedures and best practices.
  • Actively participate in team meetings to share insights and suggestions for improving fulfillment operations.

Director of Distribution

Growve
Salt Lake City, UT
04.2023 - 04.2024
  • Managed, mentored, trained, developed and motivated warehouse leadership to develop an efficient, highly functioning team and to ensure compliance to company policies, regulations, and SOP’s.
  • Promoted professional growth and continuous improvement in quality, efficiency, delivery, and safety. Improved and managed employee training including job skill, safety, cGMP, and other training.
  • Created a culture of safety and teamwork in the department and ensured compliance with all safety policies and procedures. Monitored forklift certification and safe operating practices.
  • Managed daily warehouse functions including receiving order fulfillment, inventory management, and warehouse organization.
  • Worked with Customer Service and Sales to ensure orders are accurately fulfilled while meeting customer shipping deadlines and customer routing guide requirements.
  • Ensured that team respond to special sales requests in a timely manner. Act as primary point of contact between internal sales teams, marketing teams and operations teams for a seamless order fulfillment process. Coordinated with Supply Chain and Logistics teams to prioritize schedule for shipments as needed.
  • Managed inventory optimization and accuracy for finished goods, packaging, and raw materials. Oversaw inventory cycle counting program. Managed inventory using FIFO to ensure efficient storage and movement at the Pont Of Use (POU).
  • Managed company’s Warehouse Management Systems (WMS)
  • Utilized company’s Traffic Management System (TMS) to consolidate orders, coordinate level loading, truck scheduling, order tracking and delivery follow up.
  • Monitored expenses and identified opportunities to control costs and/or save money. Aided in developing and managing distribution operations budget.
  • Supported, participated in, and set goals with company and department objectives, Initiatives, KPI’s and strategies. Helped teams set and attain measurable goals and metrics which aligned with company goals and metrics. Coached teams, celebrated successes, developed tools, and provided both positive and constructive timely feedback to help teams improve and to enable self-direction.
  • Conducted daily analysis, identified potential issues, assessed root causes, and resolved problems with inventory picklists, short-dated products, or damaged inventories.
  • Established a culture of respect, urgency, hard work, consistency, and effective communications between departments and within the facility.

Operational Excellence Coach

QAD Redzone
Salt Lake City, UT
08.2022 - 04.2023
  • The OpEx Coach is responsible for providing customers with expert level coaching and for the implementation and utilization of QAD Redzone software.
  • Facilitate huddle and daily vital signs meetings with customer teams to support action cycles at the shop floor and to perform live coaching on floor.
  • Tracked performance data and uplifts, and lead Kaizen activities as required during customer 90-day programs. Translated performance data with Tableau to increase understanding of productivity/quality trends during modules.
  • Openly shared feedback with customers’ frontline teams and leadership; in order to drive positive behavioral and uplift results.
  • Facilitated weekly customer progress meetings remotely and identified miracle stories, as well as miracle results, to guide celebration of wins with the customer.
  • Managed project schedules with customers and provided ‘Success Assessments’ upon project completion.
  • Delivered customer overviews and provided customers with information related to all QAD Redzone programs and troubleshooted customer issues as and when needed.
  • Worked in direct firsthand manufacturing-previous roles like Operations Manager, Production Supervisor and Continuous Improvement Manager
  • Practiced using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement. Instructed customer teams on all levels on OEE principles.
  • Effectively planned, organized, and functioned effectively in a dynamic environment, addressing multiple demands of internal teams and clients.
  • Developed/maintained strong relationships with clients and internal teams over the period of coaching modules. Performed weekly follow-up to gauge activity.
  • Utilized excellent interpersonal and organizational skills to balance several customer modules/projects simultaneously, used strong written and verbal communication skills to relay coaching material to all levels of management, including COO/CEO/VP.
  • Exercised sound judgement and excellent assessment skills when reviewing customer data both with Coaching Director and customer teams. Managed time effectively in order to work in high paced, high growth environment.
  • Prioritized tasks within active projects to meet critical path deadlines.
  • Used advanced knowledge of MS Office (Word, Excel, Outlook) to present, instruct, and review results both with Redzone remotely and customers on site.
  • Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information, including Programmable Logic Controller (PLC) experience and familiarity.

Area Manager of Operations

Amazon
Salt Lake City, UT
08.2018 - 08.2022
  • Implemented process improvement including reprogramming scanners and packing computers, which reduced takt time for fast start by 40%, improving output and saving $28K over the course of 1 year
  • Implemented coaching program to reduce Problem Solve Andon response time by 60%, resulting in 20% less CPT misses for full shift ($340k annual savings)
  • Introduced process changes within Sort department that also decreased duration of dwelling items, speeding up recovery process, and increasing likelihood of customer shipment clearance by 10% saving an average of 135k annually
  • Submitted 100+ trouble tickets in communication with maintenance and IT teams for the regulation and updating of software and equipment used daily by 200+ associates, resulting in 20+ hours less of downtime per month ($60K savings)
  • Monitored and drove change in Ship Dock staging, 5S, stacking filters and allocations for over 30 different outbound sorts. Provided weekly counsel for PAs/AMs regarding shipping patterns and proper allocation strategies to increase Ship Sorter First Pass Yield (FPY)
  • Implemented and initialized fixes across Outbound Ship Sorter physical layout and virtual allocations/settings (Ex: Ship Sorter did not have correct AGL settings – escalated through Sr. Ops and Intelligrated to fix coding and reduce SLAM downtime for AFE/Singles). This resulted in scanned bucket reduction of 50% during period of 8 months, increasing an estimated ~15k units of throughput processed per shift
  • Primary driver of Weekly Operations Review with AMs/OMs/HR and delegated weekly assignments to department owners to assess team performance and feedback delivery
  • Direct management and supervision of rates, quality, and overall performance of 300+ employees throughout several departments, correlating with 3-4 managers, 2 supervisors, and 32 indirect roles critical to the process
  • Communicated with Operations Managers for overview of daily operations to ensure maximum volume output consisting of 100k-500k units throughout shift
  • Worked closely with other operations management to adapt to labor changes including: AZ Central Flow adaptations, TCAP issues, and volume backlog adjustments
  • Proactively participated in labor planning by identifying attendance trends combined with expected charge to mitigate lost hours and maximize total throughput
  • Ensured on-time sorting, packing, and shipping of over 120K CPT customer orders daily, while also achieving 100% quality for each order. Monitored problem-solve CPT team to meet customer demands
  • Successfully adjusted to over 150 process changes throughout the duration of COVID-19 for 33,000+ labor hours, while having zero safety violations and/or reportable injuries, all the while still outputting 100-500K units daily
  • Coached and developed Area and Operations Management from several other shifts and sites into respective paths by means of communication, example, and deep dive feedback
  • Analyzed shift statistics and forecasted product demand. This includes Fulfillment Centers in Utah (SLC1), Houston (HOU6), and Arizona (TUS2)
  • Developed approximately 25 Area and Operations Managers through direct coaching and feedback
  • Incentivized rates and set personal goals with operators to improve sort and pack rates of 120+ associates by 80% over the course of 1 year, reaching top 5 rate standards in the North American Amazon Network and saving the company an eventual 30,000+ labor hours in packing and sorting paths, equating to $450K in savings (over the course of 1 year)
  • Trained and encouraged ownership of process improvement with 8-10 Team Leaders in multiple paths. Used Kaizen methods to gather feedback from employees, and implement personal discipline through goal-setting and teamwork
  • Ran quarterly stand-ups each day with the team, informing them of safety measures, quality reminders, standard work changes, and success stories throughout the week from specific associate and team efforts
  • Provided daily WASH including statistics and analytics from full shift, and communicated shift culture changes to all of Outbound Management
  • Measured shift success through TPH, Total Quality Management and DPMO, and overall rate improvement in all respective paths, and volume for shift handoff

Dock Manager

Matheson Flight Extenders
Portland, OR
2015 - 2016
  • Managed outbound shipping/loading operations for about 25 employees, fixed schedules, made labor arrangements
  • Monitored operations to ensure staff members were complying with administrative policies and procedures
  • Reallocated and organized container locations based on volume predictions and incoming shipments
  • Tracked and communicated individual rates per quarter, and incentivized higher shipments per container, maximizing output and minimizing wasted space
  • Communicated with transportation team to properly dock trailers and export containers to FEDEX planes based on need
  • Held weekly safety meetings, and conducted safety reports as required. Addressed any safety issues brought up by employees, and managed hours to avoid unnecessary overtime.

Yard Foreman

Ace Hardware
Laie, HI
2016 - 2018
  • Administered all yard operations and confirmed daily compliance with all safety policies, and monitored inventory of supplies in the yard to attain safe transfer to final location
  • Maintained high levels of customer service and assisted employees and management in customer issues to increase retention and returning customers
  • Trained 15+ long term yard employees to achieve any objectives/goals needed in the yard, and evaluated their performances with detailed feedback
  • Coordinated with yard associates to receive and send all materials for customer shipments, and provided documentation for each order.

Education

Computer Science

University of Utah
Salt Lake City, UT
01.2020

Biomedical Biology

Brigham Young University
Laie, HI
07.2016

General Studies

Clark College
Vancouver, WA
10.2015

Skills

  • Fluency in Spanish (business & conversational)
  • Passionate in process improvement
  • Obsession for customer retention and satisfaction
  • Skilled in professional communication and feedback
  • Proficient in multiple problem-solving methodologies to include RCA, TIMWOODS, 5S, Fishbone, SMED, etc
  • Highly skilled in conflict resolution, teamwork abilities
  • Data analysis and deep dive/root cause analysis
  • Proficient in labor and resource allocation/organization

Timeline

Pro Fulfillment Specialist

Lowe's
04.2024 - Current

Director of Distribution

Growve
04.2023 - 04.2024

Operational Excellence Coach

QAD Redzone
08.2022 - 04.2023

Area Manager of Operations

Amazon
08.2018 - 08.2022

Dock Manager

Matheson Flight Extenders
2015 - 2016

Yard Foreman

Ace Hardware
2016 - 2018

Computer Science

University of Utah

Biomedical Biology

Brigham Young University

General Studies

Clark College

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Isaac Stinchfield