Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Strong

Atlanta,GA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Sales Floor Lead

Purple
03.2023 - 10.2023
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Assisted customers with mattress selection through carefully curated questions.
  • Trained and supported sales force with closing deals.
  • Demonstrated product and answered questions for prospective customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Assistant Manager

Tradehome Shoes
04.2019 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Manager in Training

Kay Jewlers
04.2020 - 03.2023
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.

Customer Service Representative

Cabela's
01.2017 - 04.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Server

Mikato
08.2015 - 01.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

No Degree - Communications

Murray State University
Murray, KY

Skills

  • Retail Staff Management
  • Keyholder
  • Staff Scheduling
  • Analytical thinking
  • Multitasking
  • Sales expertise
  • Customer service
  • Interpersonal skills
  • Inventory management
  • Effective communication
  • Team management
  • Time management
  • Product knowledge
  • Strong leadership
  • Decision-making
  • Staff training
  • Brand awareness
  • Adaptability
  • Conflict resolution
  • Problem-solving
  • Inventory
  • Visual Merchandising

Timeline

Sales Floor Lead

Purple
03.2023 - 10.2023

Manager in Training

Kay Jewlers
04.2020 - 03.2023

Assistant Manager

Tradehome Shoes
04.2019 - 10.2023

Customer Service Representative

Cabela's
01.2017 - 04.2019

Server

Mikato
08.2015 - 01.2017

No Degree - Communications

Murray State University

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Isaac Strong