Isaac Sumrall
Chattanooga,TN
Summary
Dynamic and results-oriented professional with a proven track record at FastSigns, adept in kitchen staff coordination and team leadership. Excelled in enhancing client satisfaction and streamlining food prep processes, demonstrating exceptional verbal communication and problem-solving skills. Achieved significant improvements in team performance and customer service excellence.
Overview
10
10
years of professional experience
Work History
Sign Technician
FastSigns
10.2022 - Current
- Developed creative solutions troubleshooting complex technical issues while maintaining open lines of communication with clients ensuring their needs were met.
- Increased client satisfaction through timely completion of sign installations, repairs, and maintenance tasks.
- Trained new technicians on proper sign installation techniques, promoting a culture of continuous learning within the team.
- Consistently met deadlines by prioritizing tasks effectively based on project timelines and urgency of client requests.
Contractor's Helper
Home Rx
06.2022 - 10.2022
- Positioned and held lumber, timber and paneling in place to prepare for cutting and fastening.
- Smoothed and sanded surfaces to remove ridges, caulking and glue, using manual and automatic tools.
- Loaded and unloaded building materials used for construction.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Used sandpaper, scrapers, grinders and steel wool to smooth surfaces.
- Spread and applied mulch around flower beds to retain moisture in soil and suppress weeds.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
Kitchen Manager
Southside Pizza
01.2019 - 06.2022
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Kitchen Crew Member/Server
Lupi's Pizza Pies
05.2017 - 01.2019
- Decreased food expenses by using local ingredients, defining standards for portion size and reducing waste.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Learned other teammates' work tasks to train as backup.
- Maintained composure and work quality while under stress.
- Used manual and electric appliances to clean, peel, slice and trim foods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cooked pizza, calzones, stromboli and pasta.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Shift Leader
Mellow Mushroom
05.2014 - 05.2016
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Streamlined pizza-making process, reducing wait times for customers.
- Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.
Education
No Degree - Social Work
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Lakeview Fort Oglethorpe High School
Fort Oglethorpe, GA05.2013
Skills
- Kitchen Staff Coordination
- Team Leadership
- Food Preparation and Safety
- High-volume dining
- Verbal and written communication
- Typing
- Cooking
- Trimming and Weeding
- Plant and Flower Care
- Customer service and assistance
- Vinyl Application
Timeline
Sign Technician
FastSigns
10.2022 - Current
Contractor's Helper
Home Rx
06.2022 - 10.2022
Kitchen Manager
Southside Pizza
01.2019 - 06.2022
Kitchen Crew Member/Server
Lupi's Pizza Pies
05.2017 - 01.2019
Shift Leader
Mellow Mushroom
05.2014 - 05.2016
No Degree - Social Work
Chattanooga State Community College
High School Diploma -
Lakeview Fort Oglethorpe High School
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