Isaac Tachin
Studio City,CA
Summary
Knowledgeable Help Desk Technician with strong background in providing technical support and troubleshooting. Successfully resolved complex issues and improved system performance. Demonstrated ability to manage user inquiries and maintain high levels of customer satisfaction.
Overview
9
9
years of professional experience
Work History
IT Field Service Technician/Help Desk Technician
Executive IT Support
08.2023 - Current
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Worked well in a team setting, providing support and guidance.
- Managed inventory of spare parts and equipment, ensuring availability when needed for repairs or installations.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Software Support/Help Desk Technician
Revolution Entertainment Services
10.2019 - 08.2023
- Conducted client training
- Designed products workflows based on clients' needs
- Used ticketing systems to manage and process support actions and requests.
- Broke down and evaluated user problems, using test scripts, and personal expertise.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Developed team procedures, processes, and resources
- Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
Internal IT Technician
Revolution Entertainment Services
06.2017 - 10.2019
- Streamlined help desk processes for increased efficiency with clear communication and thorough documentation.
- Created user accounts and assigned permissions.
- Provided ongoing support for end-users through Help Desk ticket resolution and proactive issue identification efforts.
- Maintained office PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Software Support
Extreme Reach
03.2016 - 06.2017
- Collaborated with cross-functional teams to design, implement, and support custom software applications tailored to client needs.
- Installed technical hardware and software in deskside support environment.
- Demonstrated adaptability by quickly learning new software applications as needed to support evolving business needs.
- Supported the implementation of software upgrades, providing training and technical assistance to end users.
- Investigated and resolved production issues escalated by software support team.
Education
Computer Science
Los Angeles Valley College
2017
Skills
- Support Ticket System Management
- Remote Support
- MacOS administration
- VPN setup and management
- Friendly and Patient
- Proficiency in Microsoft Office: Word, Excel, PowerPoint, Microsoft Teams, and Outlook
- Strong understanding of the Microsoft Windows 11 operating system
- Data Backup and Recovery
- Computer Hardware Knowledge
Timeline
IT Field Service Technician/Help Desk Technician
Executive IT Support
08.2023 - Current
Software Support/Help Desk Technician
Revolution Entertainment Services
10.2019 - 08.2023
Internal IT Technician
Revolution Entertainment Services
06.2017 - 10.2019
Software Support
Extreme Reach
03.2016 - 06.2017
Computer Science
Los Angeles Valley College
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