Isaac Taira
Honolulu
Summary
Experienced 10 years of customer service and cash handling. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Industrious and enthusiastic management professional offering 2 plus years of experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Coffee Barista Trainer/AGM
Honolulu Coffee Co
Honolulu, Hawaii
05.2017 - Current
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with Store Managers to resolve customer/store equipment problems, improve operations and provide exceptional customer service.
- Supervised team members and other baristas in providing excellent customer service to callers requiring assistance for beverage, food and service issues.
- Worked with a variety of customers from all over the world to understand requirements and provide exceptional guest service.
- Managed store ordering operations for product inventory using store budget to help maintain functionality of store flow.
- Managed store daily sales to count at the end of daily shift including handling earned tips and net cash sales.
- Trained multiple new hires to help maintain company standards with product and guest experience.
Sales Associate/Keyholder
Tori Richard Ltd. Kahala Sports Wear
Honolulu, HI
10.2015 - 06.2016
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Managed net cash sales at the end of every shift including reporting sales daily values.
Sales Associate/Merchandise Flow/ Floor Team
Aeropostale
Honolulu, Hawaii
10.2014 - 09.2015
- Maintained organized, presentable merchandise to drive continuous sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft..
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Team Member/Cashier
Ice Palace Hawali
Honolulu, Hawaii
05.2012 - 06.2014
- Helped with groups of 300 to put on company equipment.
- Cooked batches of food according to standard recipes.
- Bussed tables, cleared, cleaned and set tables in quiet and efficient manner.
- Assisted wait staff with timely food delivery and guest requests.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Education
Bachelor of Arts - Psychology
University of Hawaii At Manoa
Honolulu, HI2019
High School Diploma -
Maryknoll High School
Honolulu, HI2014
Skills
- Business administration
- Business planning
- Sales and marketing
- Exceptional customer service
- Cash handling
- Opening and closing duties
- Computer proficient
- Food preparation and safety
- English language: Fluent
- Japanese language: 4 years of education
- Microsoft Word: 80 wpm
- Microsoft Excel: proficient
Accomplishments
- Promoted to barista after 3 months. (Honolulu Coffee)
- Promoted to supervisor after 6 months. (Honolulu Coffee)
- Promoted to barista trainer and AGM after 3 years. (Honolulu Coffee)
- Maintained highest ADS in store for 3 months. (Tori Richard)
- Won highest sales of the month. (Aeropostale)
Certification
- SafeServ certification: Food Handling
Timeline
Coffee Barista Trainer/AGM
Honolulu Coffee Co
05.2017 - Current
Sales Associate/Keyholder
Tori Richard Ltd. Kahala Sports Wear
10.2015 - 06.2016
Sales Associate/Merchandise Flow/ Floor Team
Aeropostale
10.2014 - 09.2015
Team Member/Cashier
Ice Palace Hawali
05.2012 - 06.2014
Bachelor of Arts - Psychology
University of Hawaii At Manoa
High School Diploma -
Maryknoll High School