Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Isaac Taira

Honolulu

Summary

Experienced 10 years of customer service and cash handling. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Industrious and enthusiastic management professional offering 2 plus years of experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Coffee Barista Trainer/AGM

Honolulu Coffee Co
05.2017 - Current
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with Store Managers to resolve customer/store equipment problems, improve operations and provide exceptional customer service.
  • Supervised team members and other baristas in providing excellent customer service to callers requiring assistance for beverage, food and service issues.
  • Worked with a variety of customers from all over the world to understand requirements and provide exceptional guest service.
  • Managed store ordering operations for product inventory using store budget to help maintain functionality of store flow.
  • Managed store daily sales to count at the end of daily shift including handling earned tips and net cash sales.
  • Trained multiple new hires to help maintain company standards with product and guest experience.

Sales Associate/Keyholder

Tori Richard Ltd. Kahala Sports Wear
10.2015 - 06.2016
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Managed net cash sales at the end of every shift including reporting sales daily values.

Sales Associate/Merchandise Flow/ Floor Team

Aeropostale
10.2014 - 09.2015
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft..
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.

Team Member/Cashier

Ice Palace Hawali
05.2012 - 06.2014
  • Helped with groups of 300 to put on company equipment.
  • Cooked batches of food according to standard recipes.
  • Bussed tables, cleared, cleaned and set tables in quiet and efficient manner.
  • Assisted wait staff with timely food delivery and guest requests.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.

Education

Bachelor of Arts - Psychology

University of Hawaii At Manoa
Honolulu, HI
2019

High School Diploma -

Maryknoll High School
Honolulu, HI
2014

Skills

  • Business administration
  • Business planning
  • Sales and marketing
  • Exceptional customer service
  • Cash handling
  • Opening and closing duties
  • Computer proficient
  • Food preparation and safety
  • English language: Fluent
  • Japanese language: 4 years of education
  • Microsoft Word: 80 wpm
  • Microsoft Excel: proficient

Accomplishments

  • Promoted to barista after 3 months. (Honolulu Coffee)
  • Promoted to supervisor after 6 months. (Honolulu Coffee)
  • Promoted to barista trainer and AGM after 3 years. (Honolulu Coffee)
  • Maintained highest ADS in store for 3 months. (Tori Richard)
  • Won highest sales of the month. (Aeropostale)

Certification

  • SafeServ certification: Food Handling

References

Keila Alboro- General Manager

Honolulu Coffee

(808) 829-1391

John Chow- Co-worker/ Advisor

(808) 388-5279

jchow55@gmail.com

Ray Sanchez- General Manager

Truffaux

(808) 679-5766

Vincent Nguyen- Co-worker/ Advisor

(808) 392-7160

vinnynguyen808@gmail.com

Timeline

Coffee Barista Trainer/AGM

Honolulu Coffee Co
05.2017 - Current

Sales Associate/Keyholder

Tori Richard Ltd. Kahala Sports Wear
10.2015 - 06.2016

Sales Associate/Merchandise Flow/ Floor Team

Aeropostale
10.2014 - 09.2015

Team Member/Cashier

Ice Palace Hawali
05.2012 - 06.2014

Bachelor of Arts - Psychology

University of Hawaii At Manoa

High School Diploma -

Maryknoll High School

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Isaac Taira