Hi, I’m
ISAAC TAYLOR
Indianapolis,IN
Summary
Logistics professional with strong background in fast-paced warehouse environments. Known for precise order picking and packing, contributing to streamlined operations. Reliable team player with focus on efficiency and adaptability to changing needs, ensuring optimal performance and client satisfaction.
Overview
15
years of professional experience
Work History
Saint Gobain Abrasives
3rd Shift Picker
02.2022 - 09.2025
Job overview
- Operated warehouse equipment to efficiently pick and pack orders for timely delivery.
- Ensured accurate order fulfillment by verifying product specifications and quantities.
- Collaborated with team members to streamline picking processes and enhance workflow efficiency.
- Maintained inventory accuracy through regular cycle counts and reconciliations.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Walmart ECommerce
Order Selector Picker/Packer
09.2019 - 03.2023
Job overview
- Led warehouse improvement initiatives to advance operational efficiencies
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Loaded and unloaded pieces into boxes for shipment
- Maximized sales by shipping on time and accurately
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Noted unsafe components inside packages and discussed concerns with supervisors
- Implemented process improvements that reduced order selection time while maintaining quality standards.
- Safely and securely loaded items to prevent damage during transport.
- Selected and organized customer orders for efficient processing and timely shipment.
- Operated warehouse equipment, ensuring compliance with safety protocols and operational guidelines.
Sprint Wireless Express
Senior Sales Executive
07.2017 - 09.2019
Job overview
- Documented all customer inquiries and comments thoroughly and quickly
- Coordinated between billing department and customers to resolve problems
- Processed cash and credit payments rapidly and accurately
- Responded to all customer inquiries thoroughly and professionally
- Referred unresolved customer grievances to designated departments for further investigation
- Placed special merchandise orders for customers
- Greeted customers in a timely fashion, while quickly determining their needs
- Recommended new Products and Devices to customers, resulting in a 80% in add-on business
Wax Works Auto Detail
Front Desk /Sales Account Executive
02.2016 - 07.2017
Job overview
- Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Answered product questions with up-to-date knowledge of sales and store promotions
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller
- Contributed long-term sales strategy ideas to team to promote continuing business success
Grote Automotive
Business Development Sales Manager And Trainer
09.2012 - 12.2016
Job overview
- Staff Development: Trained staff.
- Customer Service: Ensured superior customer service.
- Staffing Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision Supervised sales team to monitor sales activity and goal achievement.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Facilitated inter-departmental communication to effectively provide customer support.
- Trained staff on operating procedures and company services.
- Identified individual development needs with appropriate training.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Fostered an environment which encouraged continual process improvements.
- Maintained accurate records of past due customer account activity.
- Managed work flow to exceed quality service goals.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 5 calls in queue per minute.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Prepared reports and communication for senior management and clients.
- Managed high call volume with tact and professionalism.
- Developed and executed strategic sales plans to enhance market penetration and revenue growth.
- Led cross-functional teams in implementing effective sales strategies, resulting in improved customer engagement.
- Analyzed sales data to identify trends, optimizing product offerings and pricing strategies.
Road Link Distribution
Warehouse Worker
09.2010 - 06.2013
Job overview
- Load and unload semi trucks use POS systems and scanners to do inventory on products and merchandise.
- Computer data on all new items to store into the company\'s log systems.
- Use pallet jack and other tools to move products from the dock area throughout the warehouse.
- Accurately count and tag items and store in the correct area in the product departments.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
American Inter Continental UniversitySchaumburg, IL
BBA from Business Management, Business Administration
Ben Davis University High SchoolIndianapolis, IN
High School Diploma
11 2019
Skills
- Creative problem solver
- MS Windows proficient
- Organized
- Order picking
- Barcode scanners
- Order preparation
- Warehouse safety
- Packing accuracy
- Safety protocols
- Warehouse operations
- Packaging materials
Timeline
3rd Shift Picker
Saint Gobain Abrasives
02.2022 - 09.2025
Order Selector Picker/Packer
Walmart ECommerce
09.2019 - 03.2023
Senior Sales Executive
Sprint Wireless Express
07.2017 - 09.2019
Front Desk /Sales Account Executive
Wax Works Auto Detail
02.2016 - 07.2017
Business Development Sales Manager And Trainer
Grote Automotive
09.2012 - 12.2016
Warehouse Worker
Road Link Distribution
09.2010 - 06.2013
Ben Davis University High School
High School Diploma
American Inter Continental University
BBA from Business Management, Business Administration