Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isaac Thurston

Topeka

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

Culver's Restaurant
03.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele. Heart- Hear, Emphasize, Apologize, React, and Thank.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Production Supervisor

Reser’s Fine Foods
11.2020 - 12.2022
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Managed team of 68 production associates, overseeing productive production processes and meeting all deadlines.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Evaluated existing production processes and identified areas for improvement.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Optimized workflow through effective resource allocation and scheduling adjustments.
  • Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
  • Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
  • Collaborated with management and engineering teams to develop and implement innovative strategies for maximizing production efficiency without compromising quality standards.
  • Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
  • Collaborated with R&D to pilot new products, seamlessly integrating innovations into production lines.
  • Conducted performance reviews, identifying areas for development and providing constructive feedback.
  • Increased team morale and productivity by fostering inclusive and supportive work environment.
  • Optimized labor allocation, matching skill sets with task requirements to improve output quality.
  • Facilitated team meetings to discuss progress and address any issues, promoting open communication.
  • Cultivated culture of excellence and accountability, leading by example and providing clear expectations.
  • Led quality control initiatives, significantly reducing product defects and ensuring compliance with industry standards.
  • Troubleshot equipment to reduce service calls and downtime.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Kept accurate and detailed records of personnel progress and productivity.
  • MRP

Production Sheeter Operator

Frito-Lay
08.2018 - 09.2020
  • Maintained a clean and organized work area, promoting effective workflow management and easy access to necessary tools or materials.
  • Assisted supervisors with inventory management tasks such as tracking material usage rates, calculating required stock levels, and coordinating orders as needed.
  • Actively participated in team meetings and training sessions to stay informed of new industry developments, workplace guidelines, and company initiatives.
  • Supported continuous improvement initiatives by actively participating in process evaluations and offering valuable insights based on hands-on experience.
  • Enhanced workplace safety by adhering to strict safety guidelines and conducting routine equipment inspections.
  • Consistently met or exceeded performance expectations by maintaining a strong work ethic, staying focused on tasks, and displaying adaptability in high-pressure situations.
  • Improved production efficiency by optimizing machine settings and reducing downtime.
  • Ensured accurate product measurements by calibrating machines regularly, resulting in reduced instances of rework or returns due to sizing discrepancies.
  • Displayed strong problem-solving abilities when faced with complex machinery issues, reducing downtime and ensuring production continued smoothly.
  • Completed timely changeovers to ensure minimal disruption to production schedules and timely delivery of finished products.
  • Collaborated with team members to troubleshoot issues, improving overall productivity and minimizing waste.
  • Kept equipment clean, repaired, and lubricated to maximize performance.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Followed company policies and OSHA requirements to maintain work safety.
  • Troubleshot and resolved various issues with machinery, maintaining quality and performance.
  • Upheld housekeeping standards by keeping space clean and free of hazards.
  • Loaded and positioned raw materials in loading and feeding mechanisms.

Retail Store Manager

Pete’s Of Erie
08.2015 - 08.2018
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Assistant Manager

Sonic Drive-in
01.2011 - 08.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Education

Emt Certificate - EMT

Fort Scott Community College
Fort Scott, KS

Fort Scott High School
Fort Scott, KS

Skills

  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Communication skills
  • Inventory management
  • Team leadership and coaching
  • Inventory management
  • Shift scheduling
  • Inventory control
  • POS systems
  • Policies and procedures
  • Employee scheduling
  • Work Planning and Prioritization
  • Documentation and reporting
  • Strategic thinker
  • Loss prevention
  • Bank and safe deposits
  • Operational efficiency
  • Inventory oversight
  • Performance reviews
  • Maximizing profitability
  • Leading staff meetings
  • Vendor management
  • Delegating work
  • Operations oversight
  • Employee terminations
  • Process improvements
  • Risk management
  • Systems and software expertise
  • Root-cause analysis
  • Program implementation
  • Customer feedback analysis

Certification

OSHA 10 Hour Certified. Servsafe Management Certified. Fork Lift Certified.

Timeline

Store Manager

Culver's Restaurant
03.2023 - Current

Production Supervisor

Reser’s Fine Foods
11.2020 - 12.2022

Production Sheeter Operator

Frito-Lay
08.2018 - 09.2020

Retail Store Manager

Pete’s Of Erie
08.2015 - 08.2018

Assistant Manager

Sonic Drive-in
01.2011 - 08.2015

Emt Certificate - EMT

Fort Scott Community College

Fort Scott High School

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Isaac Thurston