Isaac Tinajero
Sacramento,CA
Summary
With 15 years of experience I have developed a strong ability to effectively manage multiple tasks in fast-paced environments. My diverse background has equipped me with the skills to troubleshoot complex issues, deliver exceptional service, and adapt seamlessly to different personality styles, ensuring positive outcomes in every interaction.
Overview
2026
2026
years of professional experience
Work History
Customer Advocate
Carvana LLC
08.2023 - Current
- Provide excellent customer service during vehicle deliveries, pickups, and returns.
- Walk customers through paperwork, explain processes, and answer questions.
- Ensure vehicles are clean, presentable, and match customer expectations.
- Operate a multi-car hauler safely and efficiently to move vehicles between locations.
- Maintain detailed records of deliveries, pickups, and hauls using Carvana systems.
- Communicate effectively with dispatch, logistics teams, and customers to resolve issues or delays.
Safe and Secure
Carvana LLC
- Ensured the safety and security of vehicles, facilities, and personnel by conducting regular patrols and inspections of the lot and storage areas.
- Verified proper documentation, lot placement, and secure storage of vehicles to prevent theft, damage, or misplacement.
- Followed established safety protocols and reported any hazards, incidents, or policy violations to management in a timely manner.
- Demonstrated strong attention to detail, situational awareness, and a commitment to upholding Carvana’s high standards for customer and employee safety.
- Operated and monitored surveillance cameras to ensure the safety and security of vehicles, facilities, and staff, maintaining real-time awareness of all security activities.
Post Production
Carvana LLC
- Expertise in performing drive cycles and ensuring vehicles are smog-ready for shipment at Carvana.
- Proficient in troubleshooting, conducting quality control checks, and verifying all post-production processes.
- Strong focus on safety, compliance, and vehicle performance during final inspections.
- Skilled in maintaining high efficiency while meeting tight deadlines and ensuring vehicles are ready for delivery.
- Contribute to seamless operations and customer satisfaction by ensuring vehicles are fully prepared for the final shipping process.
Inventory Associate
Carvana LLC
- Managed and tracked vehicle inventory through the entire lifecycle, ensuring accurate records and efficient vehicle processing.
- Conducted quality inspections of incoming and outgoing vehicles, verifying vehicle condition and ensuring alignment with Carvana's standards.
- Supported the team in maintaining a clean, organized, and efficient work environment, optimizing space for incoming and outgoing vehicles.
Car Concierge/Reconditioning Associate
Shift Technologies Inc.
01.2021 - 10.2022
- Evaluated customer vehicles and provided accurate, market-based valuations.
- Facilitated vehicle purchases and sales by becoming highly proficient in DMV paperwork and compliance.
- Collaborated cross functionally with Sales, Financing, and Field Support teams to resolve customer and operational challenges.
- Delivered seamless customer experiences during test drives, delivery appointments, and post-sale follow-ups.
- Made efficient, informed decisions to ensure successful appointments and uphold excellent customer satisfaction.
- Maintained high-quality standards by performing periodic spot checks on completed work for thoroughness and accuracy.
- Identified and documented imperfections, incomplete repairs, or rework needs, communicating effectively with technicians and reconditioning teams.
- Verified completion of repairs, detailing, and maintenance according to company standards and quality checklists.
- Used diagnostic tools, checklists, and software systems to log inspection results and track progress.
Email/Chat Support Specialist
Gap Inc
07.2017 - 02.2020
- Provide clear, concise, and friendly customer support through real-time chat, email, and phone, ensuring accurate and informative interactions.
- Highly knowledgeable in Gap, Banana Republic, and Old Navy brands across U.S. and Canadian markets; adept at addressing brand-specific customer needs.
- Serve as a peer coach, supporting team members in achieving efficiency goals and enhancing customer experience metrics through guidance and best practices.
- Consistently meet or exceed Quality Assurance and performance metric standards, maintaining both acceptable and exceptional benchmarks.
- Accurately process customer catalog and online orders; assist customers with wardrobe selection and styling inquiries to enhance satisfaction and drive sales.
Sales Representative
Verizon
06.2016 - 07.2017
- Assist customers with payments and provide technical support for all devices.
- Consistently exceed monthly sales quotas set by corporate.
- Build lasting client relationships through regular and effective communication.
- Maintain a clean and organized store environment, including tasks such as taking out trash, cleaning bathrooms, and vacuuming.
AppleCare Advisor
Volt Temp Agency
01.2014 - 01.2015
- Provided technical and troubleshooting support for Apple iOS and Mac devices, ensuring a smooth and positive customer experience.
- Researched solutions across multiple internal platforms and documented detailed case notes, including steps taken and outcomes.
- Isolated and identified technical issues by actively listening and effectively engaging with customers.
- Provided clear, step-by-step instructions tailored to each customer’s communication style and technical ability, demonstrating patience and empathy.
- Resolved inquiries related to account access, including password and security question resets, and addressed iCloud and software-related issues.
- Researched solutions across multiple internal platforms and documented detailed case notes, including steps taken and outcomes.
- Isolated and identified technical issues by actively listening and effectively engaging with customers.
- Provided clear, step-by-step instructions tailored to each customer’s communication style and technical ability, demonstrating patience and empathy.
- Resolved inquiries related to account access, including password and security question resets, and addressed iCloud and software-related issues.
Crown Roofing
Roofer
11.2012 - 12.2013
- Cement or nail flashing strips of metal or shingles over all joints to make them watertight.
- Apply plastic coatings, waterproof membranes, fiberglass, or roofing felt over sloped roof surfaces before installing shingles.
- Carefully cut roofing materials to fit around obstacles such as walls, chimneys, or vents.
- Install shingles, asphalt, metal panels, or other chosen roofing materials to fully seal the roof and make it watertight.
Customer Technical Support
Comcast
07.2010 - 11.2012
- Resolved customer inquiries, billing concerns, and complex technical issues with professionalism and efficiency.
- Troubleshot a wide range of problems, including PC, browser, email, web connectivity, firewall, router, hub, operating system, software, hardware, and cabling issues.
- Rebuilt customer trust by providing timely solutions, locating appropriate resources, and designing optimal resolution strategies.
- Recommended Comcast products and services to both new and existing customers, contributing to sales growth.
- Consistently exceeded performance expectations, demonstrating reliability and a commitment to customer satisfaction.
Game Advisor
GameStop
10.2006 - 07.2010
- Consistently met and exceeded departmental productivity and accuracy standards.
- Consulted prospective clients on a range of products and gaming systems that would best align with their lifestyle preferences.
- Performed product restocking and maintained store inventory.
Education
High School Diploma -
Natomas High School
Sacramento, CA05-2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Multitasking
- Dependable and responsible
Timeline
Customer Advocate
Carvana LLC
08.2023 - Current
Car Concierge/Reconditioning Associate
Shift Technologies Inc.
01.2021 - 10.2022
Email/Chat Support Specialist
Gap Inc
07.2017 - 02.2020
Sales Representative
Verizon
06.2016 - 07.2017
AppleCare Advisor
Volt Temp Agency
01.2014 - 01.2015
Crown Roofing
Roofer
11.2012 - 12.2013
Customer Technical Support
Comcast
07.2010 - 11.2012
Game Advisor
GameStop
10.2006 - 07.2010
Safe and Secure
Carvana LLC
Post Production
Carvana LLC
Inventory Associate
Carvana LLC
High School Diploma -
Natomas High School
Similar Profiles
Scott MillerScott Miller
Senior Registration Specialist at Carvana LLCSenior Registration Specialist at Carvana LLC
Ingrid Guzman NolascoIngrid Guzman Nolasco
Analyst at Carvana LLCAnalyst at Carvana LLC
Jessica HomewoodJessica Homewood
Administrator, Corporate Accounts/Accounts Payable at Carvana LLCAdministrator, Corporate Accounts/Accounts Payable at Carvana LLC
MaryClaire RobinsonMaryClaire Robinson
Coach/Substitute Teacher at St. Francis High SchoolCoach/Substitute Teacher at St. Francis High School
Justin Rayos del SolJustin Rayos del Sol
Account Manager - B2B Business Development at ReviverAccount Manager - B2B Business Development at Reviver