Isaac Toribio
Allentown,PA
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Adept at utilizing field experience and personal strengths to resolve conflicts, meet customer needs and build loyalty. Talented communicator and relationship-builder with good multitasking, critical thinking, and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Supervisor
Sequential Technology International
Bethlehem, PA
05.2021 - 12.2023
- Handled online order issues for AT&t customer
- Made/Took outbound/inbound calls to customers
- Worked with multiple Microsoft programs.
Packing Machine Operator
Keystone Food Products INC.
Hellertown, PA
03.2019 - 05.2021
- Utilized hand-held scanners to scan barcodes and enter data into the system.
- Performed quality control checks on products before packing them for shipment.
- Labeled, sorted, and organized packages for efficient delivery.
- Assembled boxes and cartons according to customer specifications.
- Maintained cleanliness of warehouse areas by sweeping, dusting, and mopping floors.
- Operated equipment such as shrink wrappers, box sealers, and tape machines.
- Unloaded containers using various material handling equipment such as conveyor belts and dollies.
- Inspected and adjusted machine components to ensure proper functioning.
- Adjusted machine settings to achieve desired results in accordance with specifications.
Janitorial Supervisor
Samuels cleaning service
New York, NY
08.2015 - 09.2019
- Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
- Monitored work performance of janitors to ensure adherence to safety regulations.
- Conducted regular inspections of the facility to identify areas in need of cleaning or repair.
Education
college in Medical Assisting - Medical Assisting
Swedish Institute a College of Health Sciences
New York, NY01.2018
Skills
- Coaching and Mentoring
- Software expertise
- Communication
- Goal Setting
- Team Collaboration
- Self Motivation
- Team building
- Multitasking
- Effective Communication
- Staff recruitment
Certification
- High school diploma
Additional Information
SKILLS
Excellent physical strength and ability to multi-task. Strong ability to work under pressure. Remarkable ability to work independently and work in great ability to promote outstanding customer team relations. Profound knowledge of safety precautions and sanitation regulation. Remarkable problem-solving and decision skills.
Personal Information
- Title: Sales Delivery
- Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Supervisor
Sequential Technology International
05.2021 - 12.2023
Packing Machine Operator
Keystone Food Products INC.
03.2019 - 05.2021
Janitorial Supervisor
Samuels cleaning service
08.2015 - 09.2019
college in Medical Assisting - Medical Assisting
Swedish Institute a College of Health Sciences
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