Isaac Treto-Springwater
Wichita,KS
Summary
Friendly Medical Administrative Professional with 7+ years in the medical field. Providing customer service wherever it is needed. Multi-tasking, meeting deadlines, and lading are a few of my strongest abilities. I am always willing to go above and beyond and always look into growing and advancing in a company. Very goal-driven and works well with others.
Overview
14
14
years of professional experience
Work History
Medical Office Administrator/Advanced Certified Medication Aide
Heartspring
08.2017 - Current
- Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Administered medication within the time frame allowed. Paid close attention to who the patient was, and what medication was being given and made sure the correct student was being administered the correct medication.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
Certified Medical Aide
Avita Senior Living
05.2013 - 08.2017
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient recovery time through diligent monitoring and timely interventions.
- Delivered high-quality medical support for a diverse range of patients, ensuring proper medical care and attention.
- Assisted nursing staff in daily tasks, streamlining workflow and improving patient outcomes.
- Documented vital signs accurately and consistently, enabling healthcare providers to make informed decisions about treatment plans.
Customer Service Representative
Rent-A-Center
07.2010 - 05.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Certified Medication Aide -
Allied Health
Wichita, KS07.2017
High School Diploma -
Wichita Alternative High School
Wichita, KS05.2006
Skills
- Customer Service
- Understanding of medical terminology
- Office procedures understanding
- Managing patient records
- Appointment Setting
- Adaptable to change
- Problem-solving competence
- Strong Communication Skills
- Decision-Making
- Employee Supervision
- Multitasking Abilities
- Adaptability
Timeline
Medical Office Administrator/Advanced Certified Medication Aide
Heartspring
08.2017 - Current
Certified Medical Aide
Avita Senior Living
05.2013 - 08.2017
Customer Service Representative
Rent-A-Center
07.2010 - 05.2013
Certified Medication Aide -
Allied Health
High School Diploma -
Wichita Alternative High School
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