Summary
Overview
Work History
Education
Skills
Timeline

Isaac Turner

Fort Wayne,IN

Summary

Results-driven professional who leads, motivates and collaborates with teams. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction. Detail-oriented team player with ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Broadband Lineman Foreman

Auburn Essential Services
Auburn, IN
01.2020 - Current
  • Directs and supervises a broadband lineman crew in the field.
  • Expertise includes installing, repairing, and maintaining overhead and underground electrical power lines and auxiliary equipment.
  • Trained coworkers and new hires on fiber optic safety and procedures on the job.
  • Act as mediator between lineman team and management personnel.
  • Provides recommendations on staff training and progress.
  • Assigns, leads, trains, and inspects work of staff.
  • Assists in coaching, counseling, and evaluating staff performance.
  • Ensures deadlines for the crew are met and supervises daily field operations.
  • Facilitate and research information to conduct the team’s weekly safety meetings.
  • Operate equipment required in the construction, maintenance, and testing of the fiber-optic network
  • Skilled at digging holes, cutting trenches, climbing poles, using aerial lifts and ladders to access equipment.
  • Strung cables between structures and lines from poles, towers, or trenches and pulled lines to proper tension.
  • Complied with legal regulations and company procedures to achieve high-quality performance in asafe working environment.
  • Inspected and tested lines or cables, recording and analyzing test results to assess transmission characteristics and locate faults or malfunctions.
  • Operates various equipment and machinery such as bucket trucks.
  • Installs service drops to homes, businesses, and mainline fibers for new construction.
  • Maintains and fixes damaged fiber and pole transfers.
  • Splices fiber and constructs fiber grid.

Fiber Optic Technician

Baseline Communications
08.2019 - 01.2020
  • Backbone splicing of new fiber
  • Ring building of existing fibers
  • Turn up splicing of tower equipment
  • OTDR and PWR meter reading
  • Install/repair fiber lines in trenches and pedestals using various hand tools
  • Test, activate, and troubleshoot equipment after installation
  • Prepare paperwork to track daily production, and accurately record completed work on job site blueprints.

Customer Service Technician

AT&T
01.2018 - 08.2019
  • Install, maintain, and repair services for AT&T customers
  • Review and analyze complex schematic drawings and use electrical test instruments to determine defective wires or fiber
  • Measure the signal strength of television, telephone, and internet connections to ensure that there is adequate performance
  • Create sensors and perform inspections to make sure that the fiber optic systems do not have defects that could undermine performance
  • Conduct regular inspections of the systems to locate and repair any defects detected during the inspections
  • Perform premises cabling and running fiber optic cables underground, underwater, and above ground
  • Determine solutions to any problems and issues that are preventing the fiber optic systems from performing optimally
  • Construct a proper slice case as well as prepare and maintain records, diagrams, and schematics relating to the splice case.

Premise Technician

AT&T
Evansville, IN
05.2015 - 01.2018
  • Installation and repair of all U-verse and IP- DSLAM Systems, wiring, and equipment
  • Reading and deciphering noise margin graphs to isolate line issues
  • Responsible for customer education of U-verse television, HSIA, and Voice services
  • Responsible for field safety, company vehicle, and company equipment
  • Performed troubleshooting on low voltage telecom wiring, in-home networking, and computer systems.

Shift Leader, Production Operator

Joe Baskin Enterprises
04.2012 - 09.2014
  • Installation and repair of all U-verse and IP- DSLAM Systems, wiring, and equipment
  • Reading and deciphering noise margin graphs to isolate line issues
  • Responsible for customer education of U-verse television, HSIA, and Voice services
  • Responsible for field safety, company vehicle, and company equipment
  • Performed troubleshooting on low voltage telecom wiring, in-home networking, and computer systems.

Education

Diploma -

Harrison High School, Farmington Hills, MI
06.2012

Skills

  • Accurate and Precise
  • Adaptable and Flexible
  • Analytical and Critical Thinking
  • Bucket Truck Operation
  • Cable Splicing
  • Coordinating Maintenance Schedules
  • Dependable and Consistent
  • Employee Mentoring
  • Inspection of Completed Work
  • Machinery Operation
  • Preventive Maintenance
  • Repair Work
  • Self-Starter
  • Trenching
  • Train Workers
  • Underground Cabling

Timeline

Broadband Lineman Foreman - Auburn Essential Services
01.2020 - Current
Fiber Optic Technician - Baseline Communications
08.2019 - 01.2020
Customer Service Technician - AT&T
01.2018 - 08.2019
Premise Technician - AT&T
05.2015 - 01.2018
Shift Leader, Production Operator - Joe Baskin Enterprises
04.2012 - 09.2014
Harrison High School - Diploma,
Isaac Turner