Isaac Turner
Fort Wayne,IN
Summary
Results-driven professional who leads, motivates and collaborates with teams. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction. Detail-oriented team player with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Broadband Lineman Foreman
Auburn Essential Services
Auburn, IN
01.2020 - Current
- Directs and supervises a broadband lineman crew in the field.
- Expertise includes installing, repairing, and maintaining overhead and underground electrical power lines and auxiliary equipment.
- Trained coworkers and new hires on fiber optic safety and procedures on the job.
- Act as mediator between lineman team and management personnel.
- Provides recommendations on staff training and progress.
- Assigns, leads, trains, and inspects work of staff.
- Assists in coaching, counseling, and evaluating staff performance.
- Ensures deadlines for the crew are met and supervises daily field operations.
- Facilitate and research information to conduct the team’s weekly safety meetings.
- Operate equipment required in the construction, maintenance, and testing of the fiber-optic network
- Skilled at digging holes, cutting trenches, climbing poles, using aerial lifts and ladders to access equipment.
- Strung cables between structures and lines from poles, towers, or trenches and pulled lines to proper tension.
- Complied with legal regulations and company procedures to achieve high-quality performance in asafe working environment.
- Inspected and tested lines or cables, recording and analyzing test results to assess transmission characteristics and locate faults or malfunctions.
- Operates various equipment and machinery such as bucket trucks.
- Installs service drops to homes, businesses, and mainline fibers for new construction.
- Maintains and fixes damaged fiber and pole transfers.
- Splices fiber and constructs fiber grid.
Fiber Optic Technician
Baseline Communications
08.2019 - 01.2020
- Backbone splicing of new fiber
- Ring building of existing fibers
- Turn up splicing of tower equipment
- OTDR and PWR meter reading
- Install/repair fiber lines in trenches and pedestals using various hand tools
- Test, activate, and troubleshoot equipment after installation
- Prepare paperwork to track daily production, and accurately record completed work on job site blueprints.
Customer Service Technician
AT&T
01.2018 - 08.2019
- Install, maintain, and repair services for AT&T customers
- Review and analyze complex schematic drawings and use electrical test instruments to determine defective wires or fiber
- Measure the signal strength of television, telephone, and internet connections to ensure that there is adequate performance
- Create sensors and perform inspections to make sure that the fiber optic systems do not have defects that could undermine performance
- Conduct regular inspections of the systems to locate and repair any defects detected during the inspections
- Perform premises cabling and running fiber optic cables underground, underwater, and above ground
- Determine solutions to any problems and issues that are preventing the fiber optic systems from performing optimally
- Construct a proper slice case as well as prepare and maintain records, diagrams, and schematics relating to the splice case.
Premise Technician
AT&T
Evansville, IN
05.2015 - 01.2018
- Installation and repair of all U-verse and IP- DSLAM Systems, wiring, and equipment
- Reading and deciphering noise margin graphs to isolate line issues
- Responsible for customer education of U-verse television, HSIA, and Voice services
- Responsible for field safety, company vehicle, and company equipment
- Performed troubleshooting on low voltage telecom wiring, in-home networking, and computer systems.
Shift Leader, Production Operator
Joe Baskin Enterprises
04.2012 - 09.2014
- Installation and repair of all U-verse and IP- DSLAM Systems, wiring, and equipment
- Reading and deciphering noise margin graphs to isolate line issues
- Responsible for customer education of U-verse television, HSIA, and Voice services
- Responsible for field safety, company vehicle, and company equipment
- Performed troubleshooting on low voltage telecom wiring, in-home networking, and computer systems.
Education
Diploma -
06.2012
Skills
- Accurate and Precise
- Adaptable and Flexible
- Analytical and Critical Thinking
- Bucket Truck Operation
- Cable Splicing
- Coordinating Maintenance Schedules
- Dependable and Consistent
- Employee Mentoring
- Inspection of Completed Work
- Machinery Operation
- Preventive Maintenance
- Repair Work
- Self-Starter
- Trenching
- Train Workers
- Underground Cabling
Timeline
Broadband Lineman Foreman - Auburn Essential Services
01.2020 - Current
Fiber Optic Technician - Baseline Communications
08.2019 - 01.2020
Customer Service Technician - AT&T
01.2018 - 08.2019
Premise Technician - AT&T
05.2015 - 01.2018
Shift Leader, Production Operator - Joe Baskin Enterprises
04.2012 - 09.2014
Harrison High School - Diploma,