Isaac Urzua
Corona,CA
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and the ability to think and act quickly to find creative solutions. Able to learn in a timely manner in order to achieve goals.
Overview
2
2
years of professional experience
Work History
Technician's Assistant
Mr. Smog Check
05.2023 - 08.2023
- Assisted main technician with any needs which included: doing smog checks, cleaning the garage, and ringing up customers.
- Performed and/or assisted in 15+ vehicle tests a day
- Proficient in OBD II tests and vehicle inspections.
- Inspections include checking for original catalytic converters and working gas caps.
- Issued notices and recommended corrective actions upon discovery of infractions or problems.
- Worked effectively in fast-paced environments.
- Drive cars in and out of the shop carefully as to not damage the customer's vehicle.
Dasher
DoorDash, Inc.
10.2022 - 02.2023
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Crew Trainer
McDonalds Corp.
03.2022 - 07.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Teacher's Assistant
Garretson Elementary
08.2021 - 06.2022
- Reinforced the Spanish-speaking abilities of students by engaging in conversations with them in their second language
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported student learning objectives through personalized and small group assistance.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
Crew Member
McDonald's Corp.
06.2021 - 03.2022
- Worked front counter, drive-thru, kitchen, and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
Education
Bachelor of Arts - Psychology
University of California - Riverside
Riverside, CA06.2025
High School Diploma -
Corona High School
Corona, CA06.2022
Skills
- Cash Handling
- Prioritization
- Efficiency
- Heavy Lifting
- Time Management
- Customer Service
- Communication and Interpersonal Skills
- Grading and Reviewing Student Work
- Creating Safe Learning Environments
- Coaching and Training
- Cleaning and Sanitizing
- Coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technician's Assistant
Mr. Smog Check
05.2023 - 08.2023
Dasher
DoorDash, Inc.
10.2022 - 02.2023
Crew Trainer
McDonalds Corp.
03.2022 - 07.2022
Teacher's Assistant
Garretson Elementary
08.2021 - 06.2022
Crew Member
McDonald's Corp.
06.2021 - 03.2022
Bachelor of Arts - Psychology
University of California - Riverside
High School Diploma -
Corona High School
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