Fredy Isaac Torres Vega
2580 W El Camino Ave, Unit 14104, Sacramento,CA
Summary
Accomplished business leader with a proven track record at JPMorgan Chase also my own bussines , adept in operations management and customer relations. Expert in driving efficiency and fostering strong client relationships through strategic business planning and effective communication. Demonstrated success in enhancing productivity and achieving significant customer satisfaction, with a flair for negotiation and sales leadership.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
10
10
years of professional experience
Work History
Owner/President
Lucifer Vega Inc
04.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Manager of Operations
Westin Kaanapali Ocean Resort Villas
01.2023 - 08.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Managed daily operations of the organization, including directing personnel, budgeting, planning, organizing and scheduling activities.
- Established work schedules, ensuring job tasks were effectively assigned and completed properly. Maintained professional working relationships and promoted open lines of communication with staff.
- Planned staffing needs based on occupancy forecasts and peak periods throughout the year. Supervised housekeeping staff by providing guidance regarding cleaning tasks and other duties.
- Responded quickly and professionally to inquiries or requests from guests or other departments. Developed and monitored employee work schedules to ensure efficient operations.
- Resolved conflicts between customers and staff members by acting as a mediator and offering solutions. Provided ongoing coaching and mentorship to subordinates so that they can reach their full potentials. Trained staff members (300).
- Observed and monitored staff performance to promote efficient operations and adhere to facility's policies and procedures. Inspected guest rooms, public areas, and grounds for cleanliness and appearance
Private Banker
JPMorgan Chase
01.2021 - 01.2022
- Supported client objectives with detailed financial analyses that informed strategic decisions related to investments, estate planning, insurance needs, philanthropy, and cash flow management.
- Collaborated with cross-functional teams, such as credit specialists and trust officers, to provide comprehensive financial solutions for clients.
- Helped clients protect assets through variety of strategies.
- Diversified investment offerings for clients by staying current on market trends, regulations, and new products or services.
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings.
- Maintained knowledge of bank products, services, policies, procedures, and regulations.
- Helped new and existing clients open personal accounts and resolve issues related to ATM machines and online banking. Processed deposits, withdrawals, transfers, payments, check cashing and other transactions accurately and efficiently. Utilized problem solving and communication skills to resolve customer inquiries and complaints.
- Executed wire transfers of funds. Provided accurate information on banking products, services, fees, charges, interest rates.
- Identified opportunities to cross-sell additional bank products or services. Successfully managed multiple tasks simultaneously while meeting deadlines
Manager
Bottega Louie
04.2020 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manager
Zankou
01.2019 - 02.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Call Center Manager
ATT&T/ Teleperformance
05.2015 - 10.2018
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Enhanced customer satisfaction by efficiently resolving escalated issues and providing timely solutions.
- Led process improvement initiatives that reduced operational costs while maintaining high service levels.
- Fostered strong relationships with internal departments to facilitate information sharing and improve overall customer experience outcomes.
- Streamlined call center operations for increased productivity by implementing effective workforce management strategies.
Education
No Degree - Lawyer And Psychology (for Both Carriers 2 Years)
Francisco Gavidia
El SalvadorHigh School Diploma -
Escuela Americana (EA)
El Salvador12-2014
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Staff hiring
- Business administration
- Negotiation
- Sales leadership
Languages
Spanish
English
Full Professional
Portuguese
Elementary
Italian
Elementary
Timeline
Manager of Operations
Westin Kaanapali Ocean Resort Villas
01.2023 - 08.2023
Owner/President
Lucifer Vega Inc
04.2022 - Current
Private Banker
JPMorgan Chase
01.2021 - 01.2022
Manager
Bottega Louie
04.2020 - 01.2021
Manager
Zankou
01.2019 - 02.2020
Call Center Manager
ATT&T/ Teleperformance
05.2015 - 10.2018
No Degree - Lawyer And Psychology (for Both Carriers 2 Years)
Francisco Gavidia
High School Diploma -
Escuela Americana (EA)
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