Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaac Vest

Roland,OK

Summary

Dynamic professional with extensive experience at Cherokee Nation Entertainment, excelling in team leadership and customer service. Proven track record in staff training and development, enhancing employee performance and satisfaction. Strong decision-making skills complemented by adaptability, fostering a positive gaming environment and driving guest loyalty through exceptional service.

Overview

12
12
years of professional experience

Work History

Dual Rate Pit Manager

Cherokee Nation Entertainment
01.2018 - Current
  • Learned operational procedures for effective pit management and safety compliance.
  • Participated in training sessions to understand gaming regulations and best practices.
  • Gained knowledge of customer service standards to enhance guest interactions on the floor.
  • Contributed to maintaining a positive atmosphere by engaging with guests and staff effectively.
  • Promoted a positive workplace culture by modeling professional behavior and addressing any interpersonal conflicts swiftly and effectively.
  • Evaluated dealer performance regularly, providing constructive feedback and recommending necessary adjustments when needed.
  • Mentored new dealers, sharing expertise in game rules and best practices for exceptional customer service.
  • Boosted customer satisfaction through efficient resolution of disputes and timely handling of player requests.
  • Developed strong relationships with guests, resulting in increased loyalty and return visits.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Stayed current on changing tricks and techniques used by players of each game.
  • Adapted quickly to various roles within the pit environment, enhancing team flexibility.

Table Games Trainer

Cherokee Nation Entertainment
01.2018 - Current
  • Developed and implemented training programs enhancing employee skills and performance.
  • Facilitated workshops addressing various learning styles to improve knowledge retention.
  • Assessed participant progress through evaluations, providing constructive feedback for improvement.
  • Collaborated with management to align training initiatives with organizational goals and strategies.
  • Analyzed training effectiveness through surveys and performance data, adjusting programs as necessary.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Collaborated with subject matter experts to create accurate training content.

Dual Rate Table Games Dealer

Cherokee Nation Entertainment
01.2014 - 01.2018
  • Dealt various table games, ensuring adherence to rules and regulations.
  • Provided exceptional customer service, enhancing player experience and satisfaction.
  • Managed cash transactions accurately, maintaining financial integrity at tables.
  • Trained junior dealers on game procedures and customer interaction techniques.
  • Collaborated with team members to create a positive and engaging atmosphere for players.
  • Enhanced gaming experiences by efficiently dealing various table games and maintaining a professional demeanor.
  • Developed strong rapport with guests, fostering a welcoming environment and encouraging repeat visits.
  • Handled high-pressure situations calmly while resolving guest disputes or discrepancies.
  • Provided valuable feedback to supervisors regarding potential improvements or adjustments needed for game offerings based on guest preferences and experiences.
  • Maintained strict adherence to gaming regulations, ensuring fair play and preserving the integrity of each game.

Education

High School Diploma -

Muldrow High School
Muldrow, OK

Skills

  • Strong decision-making

  • Financial reporting and analysis

  • Team leadership and motivation

  • Professionalism and ethics

  • Staff training and development

  • Employee relations

  • Strong leadership

  • Teamwork and collaboration

  • Customer service

  • Excellent communication

  • Team leadership

  • Adaptability and flexibility

Timeline

Dual Rate Pit Manager

Cherokee Nation Entertainment
01.2018 - Current

Table Games Trainer

Cherokee Nation Entertainment
01.2018 - Current

Dual Rate Table Games Dealer

Cherokee Nation Entertainment
01.2014 - 01.2018

High School Diploma -

Muldrow High School

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