ISAAC VILLARREAL
CARROLLTON,TX
Summary
Business-minded professional with exemplary skills in customer service, time management and service coordination. Pursues opportunities to learn new skills and contribute to group success in maintaining a full-time position that offers professional challenges utilizing interpersonal skills and excellent problem-solving skills. Offers strong and extensive automotive knowledge as well as positive, driven, and moral approach to challenges. Ready to help team achieve company goals. Ranked Number 12 for overall installation income company wide for XPEL. Received Fixed Operations Member of the Year within Park Place Premier Collection two years in a row. Received multiple Member of the Quarter recognitions within Park Place Premier Collection. Strong leadership skills through a service oriented mindset. Always putting others first and not afraid to help anyone in need. Believing that honesty and integrity lead to success in every aspect of life.
Overview
15
15
years of professional experience
Work History
Paint Protection Film Installer
XPEL
01.2021 - Current
- Provided same level of care and attention to all customers, no matter vehicle value
- Met or exceeded company-defined quality and production goals
- Handled customer inquiries and suggestions courteously and professionally
- Inspected vehicles for defects or previous paint work, and monitored quality for all completed installations
- Thoroughly prepare vehicles for installation with a full vehicle decontamination wash
- Skilled at working independently and collaboratively in a team environment
- Cut and Manipulate Kits using Xpel DAP Software
- Preform Quality Control check prior to vehicle pick-up
Tactical Operations Specialist
Tactical Fleet
08.2018 - 12.2020
- Manage client sales experience
- Update clients regarding vehicle updates
- Manage vehicle check-in process
- Examine Vehicles thoroughly for any structural damage or mechanical damage
- Developed department processes and best practices for Tactical Fleet
- Assisted customers and answered questions regarding our vehicle inventory
- Oversee the Vehicle Detail Department
- Demonstrate automobiles by explaining characteristics, capabilities, and features
- Conduct test drives for prospective clients and showcase vehicle features
- Deliver title and registration paperwork to DMV
- Schedule and Transport vehicles for service and maintenance
- Skilled at working independently and collaboratively in a team environment
- Photographed vehicles for social media content and website inventory
- Manage and facilitate showroom organization on a daily basis for retail space and events
- Assisted in manipulating vehicle kits in the DAP System and prepared surfaces for emblem removals and installation.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Pre-Owned Sales Experience Manager
Park Place Premier Collection- Bentley Rolls-Royce
07.2012 - 08.2018
- Examine Vehicle Trade-ins with Pre-owned Manager to identify accurate value of the vehicle
- Manage client expectations with updates on vehicle status while vehicle is in service delivery
- Used CRM to schedule client meetings and potential sales opportunities
- Manage great relationship with Vehicle Service Department and Body Shop
- Firm grasp on Dealership internal workings of both sales and service
- Met with customers to discuss service needs and develop effective and practical solutions
- Followed up with customers during and after installations to verify satisfaction
- Coordinated with other departments to maintain streamlined and productive workflow
- Arranged vehicle transportations between service needs
- Resolved customer complaints in professional and timely manner
- Keep clients up to date on new vehicle information and upcoming vehicle releases
Electronic Conditions Report Writer
Manheim Auto Auction
06.2008 - 08.2008
- Identify Vehicle Damage and generate a report
- Identify Vehicle options and generate a report
- Generate a condition report for each vehicle
- Make sure to Identify any mechanical faults
- Identify any paint imperfections or damaged trim and generate a report
Education
No Degree - Marketing
Dallas Baptist University
Dallas06.2015
No Degree - Pre-Medicine
Mountian View Community College
Dallas08.2012
High School Diploma -
Canterbury Episcopal School
DeSoto, TX06.2008
Skills
- Damage Assessment
- Damage Mitigation
- Integrity
- Claims Assessments
- Customer Inquiries
- Data Entry
- Creative Thinking
- Product and Service Sales
- Inventory Control Processes
- Interdepartmental Collaboration
- Sales Proficiency
- Client Interactions
- Customer and Client Relations
- CRM Tracking
Timeline
Paint Protection Film Installer
XPEL
01.2021 - Current
Tactical Operations Specialist
Tactical Fleet
08.2018 - 12.2020
Pre-Owned Sales Experience Manager
Park Place Premier Collection- Bentley Rolls-Royce
07.2012 - 08.2018
Electronic Conditions Report Writer
Manheim Auto Auction
06.2008 - 08.2008
No Degree - Marketing
Dallas Baptist University
No Degree - Pre-Medicine
Mountian View Community College
High School Diploma -
Canterbury Episcopal School
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