Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaac Watson

Facilities
Crofton,MD

Summary

Driven by a proven track record of enhancing client relationships and operational efficiency, I excelled as an Independent Contractor where I leveraged my professional skills, and client relationship building skills. My tenure at IJI Professional Cleaning Services showcased my cleaning expertise and dependability, significantly improving facility cleanliness and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Independent Contractor

Uber
01.2015 - Current
  • Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.
  • Attended industry conferences or workshops to continuously improve skills and expand professional network.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.

Janitorial Specialist

IJI Professional Cleaning Services
08.2019 - 02.2023
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Ensured smooth operations by promptly reporting any equipment malfunctions or repair needs to management.
  • Supported sustainability initiatives within the organization by using eco-friendly cleaning products and practices when possible.
  • Achieved a high level of customer satisfaction by responding quickly to requests for additional cleaning or maintenance services.
  • Reduced waste by properly sorting recyclable materials and disposing of trash according to company guidelines.
  • Kept windows spotless inside and out, contributing to a polished appearance for the building exterior.
  • Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.

Delivery Driver

UPS
11.2017 - 01.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Education

High School Diploma -

Suitland High School
District Heights, MD
05.2001 -

No Degree - Architectural Engineering

Howard University
Washington, DC
05.2001 -

Skills

Client Relationship Building

Responsible and Dependable

Deadline Adherence

Cleaning Expertise

Punctuality

Timeline

Janitorial Specialist

IJI Professional Cleaning Services
08.2019 - 02.2023

Delivery Driver

UPS
11.2017 - 01.2018

Independent Contractor

Uber
01.2015 - Current

High School Diploma -

Suitland High School
05.2001 -

No Degree - Architectural Engineering

Howard University
05.2001 -

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Isaac Watson Facilities