Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaac Wilson

Austin,TX

Summary

Diligent Sales/Customer Support with 10 + years of order management experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies.

Overview

11
11
years of professional experience

Work History

Customer Operations - Contract

AMD
Austin, TX
09.2023 - Current
  • Process billions in purchase orders via Fiori SAP for Dell, Microsoft, HP, Supermicro, and others.
  • Process RMAs through Salesforce for Arrow, Arrow Global Electronics, Cloud Network, and others.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high volumes of customer inquiries, effectively prioritizing tasks to meet deadlines consistently.

Order Management Administrator

Flex
04.2022 - Current
  • Ensure material quality and inventory meet order requirements.
  • Liaise between clients and internal groups such as sales and project managers to ensure client satisfaction.
  • Processed and submitted up to 60 orders for server box equipment daily and expedited delivery to maintain customer satisfaction.
  • Lead morning meetings with partners and upper management to cover daily processes and activities.
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
  • Monitored and tracked inventory to achieve prompt order fulfillment.

Counter Sales Associate - Temp

BAKER DISTRIBUTING
Austin, TX
09.2021 - 03.2022
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Finalized sales by completing payments and required paperwork.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Collaborated with sales and marketing teams to create and execute promotional campaigns.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Investigated and resolved customer inquiries and complaints quickly.

Account Executive

HEARTH FINANCE
04.2021 - 09.2021
  • Called and emailed businesses, set demos, and walked customers through Hearths Program/Software.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Collaborated with internal teams to develop account strategy.
  • Closed deals by understanding industry pains and showing them how our App could improve their ROI.
  • Daily sales ops through Salesforce, account updates, and business research to verify industry data and how to better use in the sales process.
  • Leveraged CRM to collect, organize and manage sales data and customer information.

HVAC Parts Sales Representative

TEXAS AIRSYSTEMS LLC
Austin, TX
02.2018 - 03.2020
  • Administered the sales of more than a million dollars annually in parts/equipment.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Establish rapport with vendors to promptly deliver parts and services to clients.
  • Handled customer escalations by working with upper management and vendors to provide a quick solution.

Order Management Specialist

LG TECHNOLOGIES
05.2016 - 01.2018
  • Ensured timely shipment and procurement of equipment by communicating with the Sales and Logistics teams
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
  • Processed 50 plus orders on a daily basis for most online orders for North America.
  • Worked closely with my team and upper management to resolve arising, customer-related issues and concerns.

Inside Sales Professional - HVAC

MINGLEDORFF'S, INC
07.2013 - 01.2015
  • Initiated a professional sales approach in communicating with contractors and business owners.
  • Analyzed commercial and residential quotes utilizing a GUI CRM and OS400 software.
  • Held responsibility in providing client feedback to the upper management on a daily basis
  • Determined and resolved customer issues and problems while ensuring zero negative feedback
  • Offered excellent client service by addressing concerns in a timely manner by using broad HVAC industry knowledge.
  • Handled warehouse inventory in partnership with the management to stock hot items continuously.

Education

Bachelor of Science - Communications

Kennesaw State University
Kennesaw, GA
07.2011

Skills

  • Order Picking
  • Managing Returns
  • Order Process Management
  • Database Management
  • Vendor Relationships
  • Shipment Processing
  • Reviewing Contracts
  • Materials Movement
  • Microsoft Office Suite
  • Oracle Applications
  • Salesforce CRM
  • Lotus Notes

Timeline

Customer Operations - Contract

AMD
09.2023 - Current

Order Management Administrator

Flex
04.2022 - Current

Counter Sales Associate - Temp

BAKER DISTRIBUTING
09.2021 - 03.2022

Account Executive

HEARTH FINANCE
04.2021 - 09.2021

HVAC Parts Sales Representative

TEXAS AIRSYSTEMS LLC
02.2018 - 03.2020

Order Management Specialist

LG TECHNOLOGIES
05.2016 - 01.2018

Inside Sales Professional - HVAC

MINGLEDORFF'S, INC
07.2013 - 01.2015

Bachelor of Science - Communications

Kennesaw State University

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