Isaac Wilson

• Enhanced audience experience by providing clear and engaging announcements for various events.
• Supported event organizers by delivering essential information to attendees in a timely manner.
• Ensured accuracy of all announcements by collaborating with event coordinators and verifying details prior to public address.
• Maintained professional tone while delivering announcements, creating a positive atmosphere at events.

• In-arena voice for games to enhance fan experience for over 50 live ACC and NCAA sporting events including NCAA regionals and super-regionals for softball.
• Engaged audiences by researching events and athletes to announce events for soccer, volleyball, lacrosse and swimming.

• Created visual content for social media engagement to increase student attendance at Virginia Tech Basketball Games.

American Rescue Plan Act (ARPA) Home and Community Based Services (HCBS)

• Managed a multi-year budget consisting of over 20 projects with over $800M in federal and state funding.
• Prepared quarterly reports submitted to the Centers for Medicare & Medicaid Services (CMS) regarding the spending across all ARPA HCBS projects.
• Acted as an intermediary between Wisconsin Division of Medicaid Services (DMS) leadership and individual ARPA HCBS project leaders regarding requests for funding, budget statuses, and administrative matters.
• Ensured project spending was in compliance with both state regulations and federal Uniform Guidance requirements and prepared documentation for future audits.
• Recognized as the State of Wisconsin in a White House press release regarding an ARPA HCBS project involving the creation of a professional statewide registry for direct care workers.

• Managed system rollouts across multiple locations leading monthly division meetings and team updates.
• Recognized for maintaining a 1-3 day responsiveness metric to customers at 100% for over 6 months.
• Achieved meeting high standards for support and solutions in various areas of TS work.

• Conducted statistical analysis and research regarding synthesis of nickel hydroxide [Ni(OH)2].

• Conducted small group sessions to mentor student progress with constructive feedback, graded assignments and tests according to university standards in a positive learning environment.