Isaac Wilson Jr

As a Sales Consultant , I was empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process

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Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

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Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

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Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

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Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

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Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

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Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

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Because of its high-energy retail sales environment where I had to work as a team to meet goals and handle a wide range of customer interactions

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And make sure everything goes smoothly, and have the ability to quickly build rapport with people and understand their needs is essential

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I had to manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders

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Seek to fully understand and meet Customer needs

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Create win-win solutions to Customer issues

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Get work done well, on time and follow the right process

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Perform multiple duties in a high energy, fast-paced working environment

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.