Isaac Yancey
Idaho Falls,ID
Summary
Skilled Shift Manager engages with employees and customers to promote successful operations strategies and best practices. Develops motivated team members by utilizing proven training techniques to strengthen job knowledge and abilities. Recognized for excellent analytical and customer service skills.
Overview
4
4
years of professional experience
Work History
Apprentice Plumber
Holeshot Plumbing
11.2023 - Current
- Improved client satisfaction by efficiently diagnosing and repairing plumbing issues.
- Enhanced team productivity by assisting with the installation of pipes and fixtures for commercial projects.
- Ensured safe working environment by strictly adhering to safety protocols and regulations.
Shift Leader
Sharis
04.2021 - 11.2023
- Motivated team to deliver quality service while promoting energetic and collaborative environment
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Managed operations during shift, with total awareness of activities of employees and customers
- Prepared shift reports, keeping management informed of daily operations
- Drafted daily sales reports and accurately reconciled cash drawers
- Handled escalated complaints with swift acknowledgement, expert conflict-resolution and creative problem-solving.
Sales Associate
DaBella
05.2023 - 09.2023
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Delivery Driver
DoorDash
01.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Crew Member
McDonalds
06.2020 - 04.2021
- Operated grills, deep-fat fryers and griddles to cook in large volumes
- Washed pots, dishes, utensils and other cooking equipment to eliminate bacteria
- Greeted customers to take food orders and provide menu information
- Cleaned food preparation areas, equipment and work surfaces to verify safe and sanitary food-handling practices.
Education
High School Diploma -
Idaho Falls Senior High School
601 S Holmes Ave Idaho Falls, ID 8340105.2020
Skills
- Teamwork
- Team motivation
- Rules enforcement
- Operations management
- Report exceptions
- Balance accounts
- Customer relations
- Training
- Verbal communication
- Coordination
- Analytical thinking
- Task prioritization
- Planning
- Public speaking
- Multitasking
- Time Management
Timeline
Apprentice Plumber
Holeshot Plumbing
11.2023 - Current
Sales Associate
DaBella
05.2023 - 09.2023
Shift Leader
Sharis
04.2021 - 11.2023
Crew Member
McDonalds
06.2020 - 04.2021
Delivery Driver
DoorDash
01.2020 - Current
High School Diploma -
Idaho Falls Senior High School
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