Isaac Yzaguirre
Dallas,TX
Summary
Multi-faceted insurance practice leader with ten years of industry experience and proven results across multiple disciplines. Focused on cultivating relationships with internal and external business partners, identifying new ways of doing work, being creative, and determining what the next best thing is. Accustomed to encountering ambiguity, and strives in working to solve the toughest problems while being continuously focused on the customer experience.
Overview
11
11
years of professional experience
Work History
Project Manager - Claim Solutions & Modernization
Chubb Insurance
Dallas, Texas
01.2022 - Current
- Supports planning and execution of large-scale operational initiatives and technology implementations across North America Claims organization and ensure process efforts are connected to other key initiatives within enterprise to ensure broad strategic alignment
- Actively engages and leads agile/scrum cadence activities, including ceremonies, story grooming, planning/testing, training material development, and additional support activities for various projects
- Harvests current state business performance data in order to standardize and optimize current processes to enable them for process automation, digital initiatives, system deployments, and new product offerings
Account Manager - Southwest Region
Chubb Insurance
Dallas, TX
03.2020 - 01.2022
- Managed a dedicated book of business in the commercial claims organization of the southwest region with annual premium of $127 Million across 40+ accounts by leveraging internal & external business partnerships with underwriters, global client executives, producers, internal claim professionals, and Insureds
- Leveraged property and casualty expertise, customer service skills and analytical acumen to facilitate to resolution all escalated claim handling issues and customer inquiries
- Positively influenced, coached, and mentored members of claims team, while also leveraging claims management practices, policies, and procedures to identify areas of opportunity in claim operations
Lead Process Consultant - Plan Performance
Blue Cross Blue Shield Of Texas
Richardson, TX
06.2019 - 03.2020
- Identified, targeted, and delivered opportunities to develop regional and enterprise-wide projects that directly impacted strategic business objectives
- Cultivated success of operations by improving performance, employee morale, hiring practices, management systems, and identified project opportunities that identified potential savings of $64 million annually
- Conducted assessments and counseled mid-to-upper-level management regarding controls, risks, process issues and productivity/process inefficiencies
- Developed Lean and Project Management methodology playbooks and training to staff in order to bolster greater knowledge base to organization
Lean Operations Consultant
Baylor Scott & White Health
Dallas, Texas
10.2018 - 06.2019
- Collaborated with front line employees, mid-to-senior level managers, physicians, and C-suite executives, targeting issues and opportunities that increased operational efficiency across hospital system
- Implemented processes and initiatives to improve overall efficiency in patient care, hospital operations, facilities, quality, delivery of services, and supply chain that produced $60 Million in cost savings
- Facilitated regular training programs to large groups of participants in north Texas region to encourage familiarity and engagement in Lean management principles across enterprise
Business Analyst - Claims Workforce Management
Liberty Mutual Insurance Company
Frisco, TX
06.2018 - 10.2018
- Managed capacity across national claims contact center, spanning three regional offices with total staff of 350 employees to ensure customer, contractual and regulatory expectations are met
- Assisted established management staff with operational oversight, business development and process improvement strategies to refine forecasting and data analysis tools and dashboards, as well as overall daily project touch points of greater workforce management team
- Facilitated strategy meetings with senior and executive leadership and proposed alternative approaches to demand and capacity issues within operations
Senior Process Improvement Business Analyst
Liberty Mutual Insurance Company
Dallas, TX
07.2015 - 04.2018
- Managed development and implementation of continuous improvement project initiatives; led facilitation of training programs across four departments in nineteen offices comprised of over 100 employees
- Collaborated with regional management and unit executives on determining and executing needed quality improvements, resulting in $1.4M in Salary Reinvestment, and $5.1M in premium growth in 2018
- Worked with cross-functional front-line teams and practice leaders to develop and implement claims and administrative processing improvements and drive quality mindset, resulting in increased productivity, throughput, and employee morale
Lean Change Agent
Liberty Mutual Insurance Company
Dallas, TX
08.2014 - 07.2015
- Evaluated diverse organizational processes/procedures to identify claim handling, quality, communication, resource utilization, and file expense opportunities to improve upon
- Implemented organization, operational, and process improvements across enterprise
- Coached claims business leaders and front-line employees on multitude of Lean/Six Sigma methodologies, project management techniques, and tools that equip business to implement operational impacts to claims organization and their customers.
Claim Manager
Liberty Mutual Insurance Company
Irving, TX
09.2011 - 08.2014
- Claims processing and litigation management expertise in areas of commercial auto, property, products completed, general liability, construction, subrogation, and contractual liability claims of increasing complexity
- Extensive policy analysis application experience
- Dedicated national account handling for large corporate customers: UPS, IKEA, Motel 6, DirecTV, Remington Hotel Group, and La Salle Luxury Hotels
Education
Bachelor of Arts - Communications - Public Relations And Marketing
St. Edward's University
Austin, TX05.2011
Skills
Insurance Practice Leader
Lean Management
Process Engineering/Re-Engineering
Coaching and Mentoring
Data and Analysis
Agile, Scrum, and Waterfall Project Management
Strategic Visioning, Planning and Alignment
Executive Presentations
Knowledge Management Infrastructure Development
Training Facilitation
Timeline
Project Manager - Claim Solutions & Modernization
Chubb Insurance
01.2022 - Current
Account Manager - Southwest Region
Chubb Insurance
03.2020 - 01.2022
Lead Process Consultant - Plan Performance
Blue Cross Blue Shield Of Texas
06.2019 - 03.2020
Lean Operations Consultant
Baylor Scott & White Health
10.2018 - 06.2019
Business Analyst - Claims Workforce Management
Liberty Mutual Insurance Company
06.2018 - 10.2018
Senior Process Improvement Business Analyst
Liberty Mutual Insurance Company
07.2015 - 04.2018
Lean Change Agent
Liberty Mutual Insurance Company
08.2014 - 07.2015
Claim Manager
Liberty Mutual Insurance Company
09.2011 - 08.2014
Bachelor of Arts - Communications - Public Relations And Marketing
St. Edward's University
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