Isaac Zamora
Weslaco,TX
Summary
Supportive Medicare Trainer with detailed knowledge of industry practices and skill to provide long-term success for companies. Trained in Medicare claims and billing procedures. Known for goal-oriented mindset and efficiency.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Trainer
Advanced Call Center Technologies LLC
10.2019 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Prepared and presented supplementary learning material to support structured lessons.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Trained new hires on company protocols, software usage, and effective communication techniques to ensure their success in the role.
Dental Assistant
Rodriguez Dental Group
01.2010 - 10.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Education
Registered Dental Assistant Certification - Dental Assisting
South Texas Vocational Technical Institute - McAllen
Mcallen, TX12.2010
Skills
- New Hire Training
- Planning and coordination
- Creative Problem-Solving
- Critical Thinking
- Interpersonal Communication
- Remote Learning
- Payment Collection
Timeline
Trainer
Advanced Call Center Technologies LLC
10.2019 - Current
Dental Assistant
Rodriguez Dental Group
01.2010 - 10.2019
Registered Dental Assistant Certification - Dental Assisting
South Texas Vocational Technical Institute - McAllen
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