Isaac Zamora
Houston
Summary
Motivated professional with experience in training staff and enhancing team performance in a pet care environment. Skilled in inventory management and supporting promotional events to drive sales and customer satisfaction.
Overview
1
1
Language
3
3
years of professional experience
Work History
Pet Specialist
Petsmart
Houston
08.2023 - Current
- Conducted daily rounds throughout the facility to monitor animals' health conditions and behaviors.
- Cultivated strong customer relationships through exceptional service, fostering customer loyalty.
- Trained new staff on product knowledge and customer service standards, improving overall team performance.
- Provided assistance over the phone to resolve customer questions about pet products and services. from customers regarding pet related questions or concerns.
- Supported promotional events and in-store activities, contributing to increased sales.
- Monitored inventory levels and restocked shelves to ensure product availability.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Prepared and wrapped customer orders for pickup, ensuring items were secure and presentable. Purchased and wrapped gifts.
Education
High School Diploma -
Northside Highschool
Texas06-2023
Some College (No Degree) - Chemistry
University of Houston Downtown
Houston, TXSkills
- Animal care
- Product knowledge
- Customer service
- Customer support
- Staff training
- Sales processing
- Cash register operation
- Inventory management
- Store organization
- Attention to detail
- Time management
- Flexibility
- Detail-oriented
- Effective communication
- Money management
Languages
Spanish
Limited
Timeline
Pet Specialist
Petsmart
08.2023 - Current
High School Diploma -
Northside Highschool
Some College (No Degree) - Chemistry
University of Houston Downtown