ISAAC ADDO ASIEDU
Bronx,NY
Summary
Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue. Personable and dedicated Customer Service Representative with extensive experience in Information Technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Computer Technician Assistant
Cool Taste Enterprise
Tema, Greater Accra
02.2017 - 12.2022
- Performed system backups on a regular basis.
- Assisted in the installation of operating systems and applications.
- Configured network settings such as IP addresses, DNS servers.
- Tested computer components to ensure proper functioning.
- Repaired or replaced defective parts on computers as needed.
- Conducted research on emerging technologies related to computer hardware and software solutions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Provided support to users over the phone or remotely via remote access tools.
- Assisted with troubleshooting printer issues over the network or locally connected printers.
Computer Hardware and Networking Technician
Fastlink Computer Solutions
Ashaiman, Accra
06.2012 - 01.2017
- Installed and configured hardware components, such as motherboards, processors, RAM, hard drives, video cards and network adapters.
- Configured computer networks including LANs WANs, VPNs and wireless networks.
- Installed operating systems such as Windows 7, 8, 10 and Linux OS on computers.
- Provided technical support to users experiencing problems with their computer systems or peripherals.
- Performed system upgrades by installing additional memory modules or replacing existing hardware components with newer versions.
- Monitored server performance metrics such as disk space utilization, CPU usage and memory consumption.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Created and updated technical documentation for network installations and changes to existing installations.
A+ Computer Technician
Shalom Computer Works
Community 2, Accra, Ghana
12.2010 - 04.2012
- Installed and configured hardware components, such as motherboards, processors, RAM, hard drives, CD-ROMs and tape drives.
- Troubleshot computer problems using diagnostic tools and software updates.
- Resolved network issues by replacing faulty cables or resetting routers and switches.
- Provided technical support to customers via phone or in-person visits.
- Diagnosed system errors and implemented corrective solutions.
- Performed preventive maintenance on computers to ensure optimal performance.
- Installed operating systems and applications for end users.
- Repaired broken laptop screens, keyboards and other physical components.
- Documented troubleshooting steps taken when resolving customer issues.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Education
Some College (No Degree) - Information Technology
Institute For Advanced Computer Education
North Kaneshie Accra12.2009
Some College (No Degree) - Computer Software, A+, Computer Networking
Socio Economic Computer Institute
Tema02.2008
High School Diploma -
Olam Senior High School
Tema, Ghana04.2007
Skills
- Application Installations
- Hardware Installation
- Troubleshooting and Diagnostics
- Technical Support
- User Training
- Software Updating
- Hardware Configuration
- Computer Maintenance
- Customer Service
- Incoming Call Management
- Technical Troubleshooting
- LAN/WAN
- Data Recovery
- Account Administration
- Help Desk Support
- Hardware Diagnostics
- CCNA Certification
- A Certification
- Remote Technical Support
Certification
- Cyber Security Awareness
- Institute Management in Information Systems (IMIS)
- Protecting Personally Identifiable Information (PII)
- Preventing Harassment at state (Harassment Course)
- Integrated logistic Management System (ILMS)
Timeline
Computer Technician Assistant
Cool Taste Enterprise
02.2017 - 12.2022
Computer Hardware and Networking Technician
Fastlink Computer Solutions
06.2012 - 01.2017
A+ Computer Technician
Shalom Computer Works
12.2010 - 04.2012
Some College (No Degree) - Information Technology
Institute For Advanced Computer Education
Some College (No Degree) - Computer Software, A+, Computer Networking
Socio Economic Computer Institute
High School Diploma -
Olam Senior High School
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