Tori Stepp
Nicholasville,KY
Summary
Dedicated Delivery Professional experienced in optimizing processes and enhancing customer satisfaction. Implemented strategies that improved operational efficiency while mentoring teams to foster collaboration and productivity. Committed to maintaining high service standards through effective problem-solving and time management.
Overview
8
8
years of professional experience
Work History
Dasher
DoorDash
Lexington, KY
10.2025 - Current
- Managed timely deliveries while ensuring customer satisfaction through effective communication.
- Navigated diverse neighborhoods to optimize delivery routes and minimize wait times.
- Maintained accurate records of deliveries and customer interactions using DoorDash platform tools.
- Collaborated with team members to share best practices for efficiency and reliability in delivery processes.
- Adapted quickly to fluctuating demand, maintaining high service quality during peak hours.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Ensured order accuracy, double-checking items before leaving the pickup location.
- Optimized fuel efficiency by planning effective driving routes and minimizing idle time between orders.
- Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
- Resolved customer issues promptly and courteously, resulting in positive feedback.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Shift Leader
Papa John's Pizza
Winchester, KY
01.2022 - 10.2025
- Coordinated shift schedules to optimize labor efficiency and meet peak demand periods.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new team members to enhance productivity and service quality.
- Implemented process improvements that streamlined order fulfillment and reduced wait times.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Conducted performance evaluations for staff, providing feedback to promote skill development.
- Monitored inventory levels, ensuring timely replenishment of supplies and minimizing waste.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Collaborated with management on promotional strategies to increase sales during peak hours.
Professional Dog Groomer
Clark County Veterinary Clinic
Winchester, KY
07.2018 - 12.2021
- Mentored junior groomers on best practices in grooming techniques and animal handling.
- Implemented new grooming protocols that enhanced efficiency and reduced wait times for clients.
- Assessed dogs' health conditions during grooming sessions, providing recommendations to pet owners as needed.
- Collaborated with veterinary staff to address specific health concerns impacting grooming processes.
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types.
- Boosted overall efficiency by maintaining proper inventory levels of grooming supplies and equipment.
Education
High School Diploma -
George Rogers Clark
Winchester, KY05-2018
Skills
- Quick decision-making
- Conflict resolution
- GPS navigation
- Safety compliance
- Presentation skills
- Order verification
- Cash handling
- Food safety
- Food safety standards
- Excellent communication
- Route planning
- Time management
- Time management
- Dependable worker
- Decision-making
- Decisiveness
- Excellent communication
- Customer service
- Safe driving record
- Delivery verification
- Smartphone usage
- Food handling practices
- Flexible schedule
- Delivery management
- Work ethic
- Safe driving practices
- Safety awareness
- Patience
- Smartphone operation
- GPS navigation
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkTimeline
Dasher
DoorDash
10.2025 - Current
Shift Leader
Papa John's Pizza
01.2022 - 10.2025
Professional Dog Groomer
Clark County Veterinary Clinic
07.2018 - 12.2021
High School Diploma -
George Rogers Clark