Isaac S. Rodriguez III
Customer Service Representative
San Jose,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Representative II
FerroTec Corporation
Livermore, CA
01.2017 - Current
- Founded on a technology core of Ferrofluid magnetic liquid and Ferrofluidic sealing products, Ferrotec is a global enterprise characterized by substantial intercompany cooperation in research, manufacturing and marketing of products.
- Serve as point of contact between customers and products support and services, maintain excellent relationships with buyers to ensure on time delivery and requests are fulfilled.
- Communicate with various levels of management to resolve day-to-day issues.
- Provide weekly backlog report analysis to cross-functional teams to discuss ongoing business needs and issues.
- Manage and analyze OOR to ensure supply chain readiness to meet production schedules and deliveries.
Customer Service Coordinator
RH-USA
Livermore, CA
01.2007 - 01.2017
- RH-USA serves as a primary contractor in the manufacturing and assembly of electronic systems and assemblies, as part of outsourcing agreements with customers in advanced the technology field.
- Primary point of contact for customer inquiries, complaints, billing questions and service requests.
- Responsible for generating and processing order requests from customers, field sales personnel, and other internal/external sources via phone, e-mail and fax.
- Coordinate with customers and service department to resolve service issues.
- Generate weekly progress reports for service department.
International Customer Service Representative
San Ramon, CA
01.2005 - 01.2007
- BioGenex designs, develops and commercializes molecular pathology systems for cancer diagnosis, prognosis, precession medicine and life science research.
- Responsible for processing all international orders via telephone, e-mail and fax.
- Maintained data base that tracked all products/equipment in the field.
- Responsible for maintenance of international accounts.
- Resolved customer issues and performed follow-up to verify customer satisfaction.
Credit Specialist
Fireside Bank
Pleasanton, CA
01.2002 - 01.2005
- Fireside Bank operated as a FDIC insured financial institution which offered savings deposit accounts, certificates of deposit, personal loans, and automobile loans.
- Processed all incoming written correspondence from customers and inputted relevant data.
- Researching account information for customers regarding credit report disputes.
- Processing correct account information with major credit bureaus.
- Negotiating payment arrangements and offering solutions to customers.
Education
Bachelor of Science - Health Sciences – Administration and Management
California State University
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative II
FerroTec Corporation
01.2017 - Current
Customer Service Coordinator
RH-USA
01.2007 - 01.2017
International Customer Service Representative
01.2005 - 01.2007
Credit Specialist
Fireside Bank
01.2002 - 01.2005
Bachelor of Science - Health Sciences – Administration and Management
California State University
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