Isaac Smiley
Richland,WA
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills,reliable worker with strong work ethic. Responds and acts appropriately to situational assessments,remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Equipment Operator Level 2
Ferguson Enterprises LLC
10.2019 - Current
- Used forklifts, hand trucks, and other equipment to move materials around warehouse and stage according to need.
- Worked professionally with team members and across departments to meet demands of high-volume environment
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Managed onboarding of new hire training in equipment operating and technical processes for Inbound and outbound departments.
- Leadership in safety Committee, Engagement Committee and Career advancement programs.
Bulk Yard/Delivery Driver
Beaver Bark Gift & Garden Center
07.2017 - 10.2019
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
- Operated yard machinery, hydraulic trailer and forklift to move materials and maintain organization.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Shop Manager/Laborer
Columbia River Plumbing And Mechanical LLC
02.2017 - 08.2017
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Procured goods and supplies while adhering to strict industry rules and procedures.
- Delivered parts and equipment in quickest and safest routes by using effective planning and organizational skills.
Customer Service Specialist
Beaver Bark Gift & Garden Center
10.2016 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Took delivery reservations over phone, in person, and via computer for guests and provided confirmation information.
Customer Service Associate
Pallis Pool And Patio
05.2016 - 10.2016
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Security/Guest Service Representative
Toyota Center/Venu Works
08.2015 - 06.2016
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Package Handler
Fed Ex Ground
03.2015 - 11.2015
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
Associate of Arts - Human Social Behavior
Columbia Basin College
Pasco, WAHigh School Diploma -
Southridge High School
Kennewick, WA06.2014
Skills
- Management of Personnel Resources
- Mechanical Control
- Materials Handling and Transport
- Performance Improvement Techniques
- Protective Equipment Knowledge
- First Aid/CPR
- Training and Development
- Punctual and Dependable
- Excellent Sense of Direction
Certification
- OSHA 10 safety course certification
- BLS/CPR First aid certified
- Completed EMT training at Columbia Safety Winter 2022
- CPL license
- Class 12 Mixologist permit
Timeline
Equipment Operator Level 2
Ferguson Enterprises LLC
10.2019 - Current
Bulk Yard/Delivery Driver
Beaver Bark Gift & Garden Center
07.2017 - 10.2019
Shop Manager/Laborer
Columbia River Plumbing And Mechanical LLC
02.2017 - 08.2017
Customer Service Specialist
Beaver Bark Gift & Garden Center
10.2016 - 03.2017
Customer Service Associate
Pallis Pool And Patio
05.2016 - 10.2016
Security/Guest Service Representative
Toyota Center/Venu Works
08.2015 - 06.2016
Package Handler
Fed Ex Ground
03.2015 - 11.2015
Associate of Arts - Human Social Behavior
Columbia Basin College
High School Diploma -
Southridge High School
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